Claims Consultant | Durban
PSG Konsult Ltd · Durban, KwaZulu-Natal
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- To provide underwriting assistance to the Adviser and manage the claims process from start to finish.
Responsibilities
- Liaising with and providing feedback to clients
- Handling client queries
- Claims Management – the daily claims process from capturing received claims to processing and closing claims
- Building and maintaining good working relationships with clients and internal stakeholders
- Bridging the gap between the office and insurance companies
- Recording details and information on the relevant systems
- Reporting
- Manage client retention and organic growth
- General office assistance and administration
Minimum Requirements
- Completed Matric/Grade 12
- 1-3 years commercial claims management experience
Advantageous Requirements
- NQF Level 4/5 – Full qualification short-term insurance
- Experience dealing with HCV, GIT and Pollution Liability claims with large truck fleets
- Completed RE5
Competencies
- Good verbal and written communication skills
- Good administration skills
- Excellent planning and organising skills
- Problem solving and analysis
- Time management skills
- Good negotiation skills
- Resilient with a good level of stress tolerance
- Highly client-focused with good interpersonal skills
Closing date: 23-Sept-2026