Claims Consultant (Afrikaans)
Telesure Investment Holdings TIH · Johannesburg, Gauteng
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- Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
Responsibilities
Administration
- Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
Correspondence
- Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses.
Document Management
- Create, organise and maintain files containing the correspondence relating to policies and matters.
Document Preparation
- Prepare and manage claim documentation for customers.
Work Scheduling and Allocation
- Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Policy Development & Implementation
- Support others by carrying out routine policy-related tasks.
Client & Customer Management External
- Help manage clients by carrying out standard activities and providing support to others.
Client & Customer Management Internal
- Help manage internal clients by carrying out standard activities and providing support to others.
Data Collection and Analysis
- Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
Education
- Grade 12 or SAQA Accredited Equivalent essential
Experience
- Experienced practitioner able to work unsupervised 13 months to 3 years; Very limited 0 to 3 months
Deadline:26th October,2026