Claims Assessor
Profile Personnel · Kariega, Eastern Cape
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- An established automotive organisation is seeking an experienced Claims Assessor to oversee Warranty and Maintenance Plan claims, ensuring accuracy, compliance and cost-effectiveness. The successful candidate will use their strong technical expertise to assess claims, identify anomalies, support dealers and drive continuous improvement in claim and repair quality.
Key Responsibilities
- Assess and validate dealer Warranty and Maintenance Plan claims in line with OEM standards.
- Ensure dealer compliance with warranty policies, technical procedures and labour time guidelines.
- Monitor claim and repair quality, costs and system accuracy.
- Liaise with dealers to resolve warranty and maintenance-related queries.
- Provide technical guidance and coaching to improve claim accuracy and policy compliance.
- Support reporting, risk identification and audit activities.
Requirements
- Motor Mechanic or Auto Electrician Trade Certificate.
- Master / Diagnostic Technician qualification.
- National Diploma or Degree in Mechanical/Electrical Engineering will be advantageous.
- 5–10 years' technical experience within OEM automotive brands, with strong knowledge of aftersales service systems and processes.
- Extensive mechanical and electrical fault-finding and diagnostic experience.
- Proven ability to resolve complex technical issues.
- Experience engaging with dealers and customers in a retail environment.
- Strong MS Office skills, particularly Word, Excel and PowerPoint.
Key Competencies
- Strong technical, analytical and problem-solving abilities.
- Excellent decision-making and attention to detail.
- Self-motivated, disciplined and able to work independently.
- Excellent communication and interpersonal skills.
- Professional and diplomatic approach.
- Strong negotiation and conflict-management skills.
- Ability to work effectively under pressure and as part of a team.