Claims Assessor Karienga Eastern Cape

KEY RESPONSIBILITIES

• Assess and evaluate technical, warranty, and service-related claims submitted by dealerships.
• Review repair documentation, technical reports, diagnostic findings, and supporting information.
• Verify that repairs and claims comply with manufacturer specifications, policies, and procedures.
• Investigate claims to determine whether repairs and associated costs are valid and justified.
• Identify discrepancies, irregularities, incorrect repairs, and potential fraudulent or high-risk claims.
• Evaluate diagnostic processes and repair methods used by dealerships.
• Liaise with dealerships, technicians, service departments, and internal stakeholders regarding claim queries.
• Provide technical guidance and clarification on warranty requirements, repair procedures, and claim submissions.
• Ensure claims are accurately assessed and processed within required timeframes.
• Maintain accurate records and supporting documentation relating to all claims assessed.
• Prepare claim reports, recommendations, and relevant management information.
• Monitor recurring claim issues and identify opportunities for improvement.
• Assist with maintaining and improving warranty and claims assessment processes.
• Ensure all activities are conducted in accordance with manufacturer standards and company policies.

MINIMUM REQUIREMENTS

• Grade 12 / Matric.
• Motor Mechanic Trade Certificate ESSENTIAL.
• Diagnostic Technician Certificate OR Master Technician Certificate ESSENTIAL.
• Previous motor dealership experience ESSENTIAL.
• Strong technical knowledge of motor vehicles, diagnostics, repairs, and workshop procedures.
• Experience working with technical warranty or service-related claims will be highly advantageous.
• Strong understanding of manufacturer repair standards and technical procedures.
• Excellent analytical, investigative, and problem-solving skills.
• Good administrative and report-writing abilities.
• Computer literate.
• Excellent communication and interpersonal skills.
• High level of accuracy and attention to detail.

IDEAL CANDIDATE The successful candidate will be a qualified Motor Mechanic with Diagnostic or Master Technician certification who has gained strong technical experience within a motor dealership environment . The candidate must be able to understand complex technical information, investigate claims thoroughly, identify discrepancies, and make sound recommendations based on technical evidence and manufacturer requirements. PLEASE NOTE: Candidates must have a Motor Mechanic Trade Certificate AND a Diagnostic Technician Certificat

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