Chief Delivery Officer (CDO)

Key Responsibilities: Delivery Leadership:

• Own the end-to-end delivery execution across customer implementation programmes • Drive a culture of accountability, predictability and execution excellence • Be accountable for delivery performance across the implementation portfolio • Ensure programme execution against agreed milestones • Ensure implementation quality and predictability • Oversee delivery risk identification and mitigation • Ensure executive visibility of delivery health • Oversee delivery resource planning and prioritization • Provide oversight of all client implementation and onboarding, ensuring delivery consistency and quality across all regions PMO Leadership and Project Governance:

• Build and lead a robust, high-performing Programme Management Office (PMO) delivery function • Implement and maintain standardized delivery governance structures, methodologies, and reporting cadences, with clear milestone management discipline • Create a single operating model for delivery management • Implement and maintain RAID Governance, dependency tracking, escalation protocols, portfolio reporting, executive dashboards, and delivery health visibility • Direct leadership of Programme and Project Managers • Champion the adoption of agile and hybrid delivery methodologies People Leadership and Capacity Development:

• Lead, mentor, and develop a high-performing delivery team comprising Project Delivery Managers, Project Managers, Implementation Consultants (Solution Developers), and Test Analysts • Foster a delivery culture grounded in accountability, continuous improvement, and client-centricity. • Set clear performance expectations, conduct regular performance reviews, and create development plans aligned to business needs • Strengthen delivery capability across the organization, while building bench strength and resilience Customer Implementation Leadership and Client Partnership Management:

• Serve as senior delivery executive for major customer implementations and build confidence with strategic customers through credible delivery leadership • Build trusted, strategic relationships with senior client stakeholders (C-suite and operational leads) • Lead or oversee executive customer governance meetings and steering committees • Lead escalation resolution for critical client delivery issues, balancing client expectations with internal capacity constraints • Implementation of effective issue resolution and programme recovery where required Delivery Interface Management:

• Serve as senior delivery interface into Product and Innovation, Architecture, QA, BAU and Sales
• This role does not own Product or Engineering, but must ens

.special-hidden { display: none; }