Change Manager - Online Fulfilment Projects

This is a highly operational and stakeholder-focused role, responsible for ensuring that stores and fulfilment teams are fully prepared for changes to systems, processes and ways of working. The successful candidate will act as the key link between Store Operations, Selling Operations and the broader Programme team, ensuring that change is effectively communicated, embedded and sustained.

The ideal candidate will have strongretail change management experience, excellent stakeholder engagement skills and a solid understanding ofeCommerce and online fulfilment environments. This role will suit someone who is equally comfortable developing a change strategy and being hands-on in stores to drive adoption and resolve implementation challenges.

Duties & Responsibilities

The Change Manager will be responsible for driving the successful implementation of online fulfilment initiatives within the retail store environment.

The role will ensure that new systems, processes and ways of working are effectively introduced, adopted and sustained across stores. Working across operational and programme teams, the Change Manager will lead change management, stakeholder engagement, readiness and adoption activities to support a seamless experience for both customers and employees.

1. Retail Change Management In-Store Focus

• Develop and execute comprehensive change management plans for new online fulfilment initiatives.
• Partner with key stakeholders to ensure stores and fulfilment teams are fully prepared for implementation.
• Assess and coordinate readiness acrosspeople, processes, systems and communications.
• Support the design and deployment of training, ensuring content is relevant and practical for retail and online fulfilment colleagues.
• Identify risks, b

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