CCTV & Incident Monitoring Coordinator

Minimum requirements

• Grade 12 / Matric certificate
• Previous experience in monitoring, administration, operations, control room, dispatch, CCTV, security or a similar environment will be advantageous, but is not essential .
• Basic computer literacy and confidence in learning and working with monitoring systems.
• Good attention to detail and the ability to accurately assess information.
• Able to distinguish between normal/expected activity and activity that may require further investigation.
• Able to follow established procedures and escalation processes consistently.
• Good communication skills in Afrikaans and/or English.
• Able to remain calm and make sensible decisions when dealing with unexpected situations.
• Comfortable working independently without constant supervision.
• Able to remain alert and focused during a night shift and throughout repetitive monitoring tasks.
• Must be comfortable working a 3-on, 2-off night-shift roster, including weekends.
• Must be willing to work overtime when required.
• Reliable, responsible and trustworthy, with a strong sense of personal accountability.

Duties

• Monitor AI-generated alarms and associated CCTV activity during the night shift. • Review relevant CCTV footage when an alarm is generated. • Assess whether detected people or vehicles appear to be workers, expected activity or potentially unauthorised activity. • Use available information and established procedures to determine the appropriate action. • Contact the relevant manager when required. • Contact the appointed security service provider when potentially suspicious or unauthorised activity requires a security response. • Provide clear and accurate information regarding the location and nature of an incident to the relevant parties. • Follow established escalation procedures and ensure incidents are dealt with appropriately. • Accurately record alarm activations, observations, incidents, actions taken and responses received. • Escalate unresolved, unusual or significant matters to the relevant manager. • Maintain accurate records throughout the shift. • Remain attentive and consistent when dealing with a high volume of alarm activations. • Communicate professionally and respectfully with managers, security personnel and other relevant parties. • Perform any other reasonable duties related to the monitoring and coordination function Please note that only shortlisted candidates will be contacted.

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