CCTV Controller

Cash Crusaders is seeking a vigilant, professional, and highly motivated Control Room Operator to join our National Control Room team. The successful candidate will be responsible for monitoring security systems across our national store network, identifying security risks, responding to incidents, and ensuring that established security procedures are followed.

This role is critical in protecting our stores, employees, customers, and assets through proactive monitoring and effective incident management.

Key Responsibilities

Monitor CCTV systems, alarm platforms, and other security monitoring systems across the national store network.

Respond promptly to incoming alarms, alerts, and security incidents in accordance with company procedures.

Conduct scheduled virtual patrols of stores to identify security risks, procedural non-compliance, suspicious activity, and operational concerns.

Contact stores when security procedures are not being followed and provide guidance to ensure immediate compliance.

Escalate security incidents to the relevant internal departments, management, or external service providers where required.

Maintain accurate, detailed, and professional incident reports, occurrence logs, and daily operational reports.

Identify and report CCTV, alarm, communication, or other technical faults to ensure timely resolution.

Monitor stores for unusual activity, theft, robberies, suspicious behaviour, early openings, after-hours access, and other security exceptions.

Maintain strict confidentiality when handling sensitive security information.

Work effectively within a 24/7 shift environment while maintaining a high level of situational awareness.

Minimum Requirements

PSIRA Grade C qualification or higher (essential).

Previous Control Room experience is essential.

CCTV monitoring experience is essential.

Excellent verbal and written communication skills in English.

Computer literate with good working knowledge of Microsoft Word, Excel, Outlook, and CCTV/security monitoring software.

Ability to work rotating shifts, including nights, weekends, and public holidays.

Must have reliable transport to and from the Cash Crusaders Control Room in Lanseria to ensure punctual attendance.

Skills & Competencies

Exceptional attention to detail.

Strong observation and analytical skills.

Ability to remain calm and make sound decisions under pressure.

Excellent problem-solving and incident management skills.

Professional telephone etiquette and communication skills.

Strong report writi

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