CCTV Controller/ Investigator

Job Description

• A vacancy exists for CCTV Controller/Investigator for the Midrand FSS Branch in Midrand reporting to both the duty manager and site manager. The main purpose of the position is to provide co-ordination, surveillance and business operational support to the Operations Manager.

Experience, Requirements and Qualifications

• A formal relevant qualification would be advantageous.
• Previous investigation experience is essential.
• Ability to work independently or with minimal supervision.
• Knowledge of security procedures, access control systems, and incident management will be advantageous.
• Own reliable transport with a valid driver's license.
• Willingness and readiness to travel when required.
• Valid passport.
• Proficient in MS Office Word, Excel, PowerPoint, and Outlook and the internet.
• No criminal record or any pending cases.
• Has a good command of the English language.
• Understanding of the FSG environment would be advantageous.
• Experience and Working knowledge of Microsoft Office Excel, Word, Outlook, etc.

Job Description: not totally Inclusive

• Interviewing employees relevant to each case under investigation.
• Conduct security investigations and compile detailed incident and investigation reports.
• Experienced in operating and monitoring CCTV surveillance systems.
• Ability to review, analyze, and extract CCTV footage for investigation purposes.
• Gather all relevant evidence in a legal manner.
• Work well with other role players like SAPS, FSG Legal department, claims department, people who conduct polygraphs, etc.
• Responsible for ensuring investigation reports are accurate and supported by evidence.
• Attend to and investigate client complaints in a professional and timely manner.
• Maintain CCTV records, evidence, and investigation files.
• Prepare professional reports and submit findings to management and clients.
• Responsible for Filing, and Archiving.
• Quality of own work.
• Ensuring that investigations are completed within deadlines.
• Supervise CCTV operators and ensure compliance with company procedures and client requirements.
• Investigate security incidents, theft, misconduct, and other reported occurrences using CCTV footage.
• Responsible for the integrity of reporting.
• Ensure all information is filed, updated and readily available as required.
• Willingness to work overtime when necessary.
• Monitor CCTV systems and ensure continuous surveillance coverage.
• Must reside in Midrand or Pretoria

Competencies Required

• Good communication and interpersonal skills when dealing with clients, management, and security personnel.
• Business writing and reporting.
• Self-sufficiency.
• Adaptability to different and difficult environments.
• Strong attention to detail and the ability to identify irregularities, incidents, and security risks.
• Problem solving skills.
• Persuading and influencing
• Business acumen.
• Deadline driven.
• Building Relationships.
• Ability to work under pressure and maintain confidentiality regarding security-related information.
• Showing Resilience.
• Observation skills.

Deadline:24th August,2026