Category Account Manager - FMCG (mass-market food )
Express Employment Professionals Fourways · Bryanston, Gauteng
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Our client is seeking an experienced Key Account Manager - NESA to join their Sales team. This role is responsible for developing and implementing annual key customer plans aligned to business and customer strategies, driving sustainable growth, increasing customer penetration, and delivering profitable sales objectives
Duties & Responsibilities
- Develop and execute Key Account Management strategies across customer portfolios, product priorities, sales channels, and route-to-market initiatives.
- Create customer-specific business objectives, joint business plans, and growth strategies.
- Monitor performance against key objectives, identify risks, and implement corrective actions.
- Lead and manage sales execution teams, distributors, and direct-selling teams to achieve sales targets and KPIs.
- Collaborate with internal stakeholders including Sales, Marketing, Administration, and Route-to-Market partners.
- Build and maintain strategic customer relationships to drive customer satisfaction and sustainable business growth.
- Ensure compliance with company policies, trade terms, safety standards, and relevant regulations.
- Manage and coordinate import and export activities, ensuring compliance with international trade regulations, customs requirements, shipping documentation, and supply chain processes.
- Work closely with internal and external stakeholders to ensure the seamless movement of imported products and timely delivery to customers.
Desired Experience & Qualification
- Bachelor's Degree or BCom qualification.
- 5 to 8 years' Key Account Management experience within the FMCG or retail sector.
- Proven experience managing Modern Trade accounts.
- Strong experience engaging with National and Regional Buyers.
- Solid understanding of retail operations and customer dynamics.
- Customer-facing experience with excellent relationship management skills.
- Basic understanding of profitability, margins, and Profit & Loss principles.