Cashier - Non Gaming
Sun International · Cape Town, Western Cape
Posted 2 November 2026
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- Responsible to accurately process all guest billing transactions for relevant food and beverage outlets in accordance with the required standards of the Company.
Key Performance Areas
Cashiering Services
- Handle all billing transactions for food and beverage services executed in the outlets
- Reconcile payments to orders in the system
- Place guest feedback questionnaires in folders with billing
- Arrange all house accounts prior to service
- Reconcile float at the end of the day
- Substantiate and report on any float variances
- Secure and transport float as required
- Guest information and copies of transactional documentation is accurately recorded
- Supporting documents have been generated for auditing purposes (where required)
In-Room Dining Orders
- Take telephonic In-room guest orders accurately and timeously
- Place guest orders in the system
- Explain menu items
- Make recommendations with regards beverages and menu items
- Interact with kitchen staff respectfully around any special requests
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
- Grade 12
Experience
- Previous experience in a customer facing / cashiering role
- Experience in the gaming industry would be an advantage
Skills and Knowledge
- Problem Solving
- Collecting Information (listening; asking questions)
- Team co-operation
- Dealing with Customers
- Following Instructions
- Attention to detail
- Checking (accuracy in the handling and recording of transactions)
- Emotional resilience
- Honesty in the handling of cash
- Presentable