Cash & Clearing Team Lead
Citi · Johannesburg, Gauteng
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Start free — we apply for you →- The Cash & Clearing Team Lead is an intermediate level role responsible for ensuring payments are processed accurately and on time in coordination with the Transaction Services team. This role is within the wider Payment Operations Team which covers domestic and cross border flows end to end. The overall objective is to ensure a robust payment environment where we meet our clients SLA with regards to payment processing and query resolution.
What you'll do
- Oversee daily operations for multiple teams to ensure performance and quality expectations are met
- Ensure essential procedures are followed and contribute to defining workflow standards
- Monitor and research errors to ensure adherence to audit and control policies
- Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
- Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
- Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Clearing operations team interacts with others business unites in accomplishing objectives
- Assist with providing informal guidance or on-the-job-training to new team members as required.
- Managing team admin (leave schedules, mandatory training, etc)
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we'll need from you
- 2-5 years of experience in a related role within cash and clearing operations management
- Good understanding of cash products
- Effective verbal and written skills
- Effective communication and analytical skills
- Effective relationship management skills
- Expert level proficiency in Windows, MS Project, and MS Office Suite
- Experience of work in a process driven environment
- Ability to multi-task effectively in a high-volume environment
- Bachelor's/University degree or equivalent experience