Case Management Officer

Community Schemes Ombud Service CSOS · Cape Town, Western Cape

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Description

Assessment on all applications for dispute resolution to determine jurisdiction.
Identification of issues in dispute in terms of Section 39 of the CSOS Act.
Prepare Notice 43 and 44 in terms of the CSOS Act.
Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act.
Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act.
Prepare file for Conciliation hearing.
Managing and capturing reports on case management system in the division.
Assist with telephone complaints as well as walk-in applicants.
Provide weekly feedback to complainants.
Prepare monthly reports on all matters.
Maintain diary of all matters.
Assist with ad hoc administrative support and duties within the division

Requirements

Degree in Law NQF 7.
2 – 3 Years experience in Dispute Resolution processes or the legal environment,
Knowledge of the Dispute Resolution process and Community Schemes.
Deadline focused.
Strong work ethic.
Team player.
Knowledge of computerized telephone management system.
Basic administrative functional knowledge typing and filing

Closing Date: 07 August 2026