Canteen Manager

• The Catering Manager is responsible for the effective management and operation of the 24/7 canteen. This role combines front-of-house supervision, kitchen oversight, procurement, stock control, and administrative duties to ensure the delivery of safe, high-quality, cost-effective Food & Beverage services while maintaining excellent customer service standards and facilitating growth and profitability of the operation.

Location: Westville Salary: DOE This role is available immediately

Full Catering Operations Management

• Oversee daily canteen operations, ensuring smooth service across all shifts.
• Monitor opening and closing of the canteen sites as required; ensure readiness for service at all times.
• Ensure canteen is clean, hygienic, safe, and compliant with food health and safety regulations.
• Create, implement and monitor standard operating procedures SOPs for preparation, storage, service, and customer interaction.
• Report all facility and maintenance requirement to the Operations Manager

Staff Management & Training

• Recruit, induct, and manage canteen staff chefs, servers, cashiers, cleaners.
• Prepare shift rosters and manage attendance.
• Lead daily briefings and regular staff meetings.
• Provide training in food safety, upselling, customer service, and use of POS systems.
• Manage performance reviews, address poor performance, and apply disciplinary procedures where necessary.
• Foster a positive, motivated, and service-driven team culture.

Food Production & Menu Oversight

• Create, cost, design, implement, and adjust menus to meet client specifications.
• Ensure recipes are costed, standardized, and consistently delivered to meet the budgeted margins.
• Monitor food quality, portion control, and presentation.
• Stay updated on food trends and nutrition for menu innovation.

Procurement & Stock Control

• Order food, beverages, cleaning supplies, and consumables based on par levels.
• Source and negotiate with suppliers for best quality and pricing.
• Oversee deliveries, check quality/quantity, and manage returns or credits.
• Ensure FIFO First In, First Out stock rotation and correct storage procedures.
• Conduct weekly & monthly stock counts; investigate variances.
• Income statement compilation and reporting
• Maintain accurate records of requisitions, issues, GRVs, and transfers.

Financial & POS Management

• Ensure POS system is operational at all times.
• Set up and update menu items, recipes, pricing, and product codes in POS.
• Monitor cash-ups and daily sales reconciliations; ensure banking procedures are followed.
• Track sales performance, wastage, and cost of sales.
• Support monitoring of online ordering or digital sales channels.

Health, Safety & Compliance

• Ensure compliance with all health and safety, HACCP, and OHS regulations.
• Maintain hygiene schedules, cleaning checklists, and incident logs.
• Conduct and document safety inspections, fire drills, and equipment checks.
• Train staff on food safety, fire safety, and emergency procedures.

Customer Service & Experience

• Maintain high levels of customer satisfaction and resolve complaints promptly.
• Build relationships with customers to encourage regular use of the canteen.
• Regularly collect feedback and implement service improvements.
• Promote a welcoming and efficient service culture.

Reporting & Administration

• Prepare weekly/monthly reports on sales, stock, wastage, and staff performance.
• Provide feedback to operations management on canteen operations, challenges, and improvements.
• Ensure compliance with financial documentation, invoices, and procurement policies.
• Support sustainability initiatives eco-friendly products, waste reduction, recycling.

Should you meet the requirements of this role, please would you submit your cv to hannah@proappoint.co.za