Call Centre Manager (Permanent)
Dante · SA - Gauteng , Johannesburg CBD · (Market related)
Posted 1 July 2026
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Start free — we apply for you →Job Title: Call Centre Manager Start Date: 2026-07-01 - 2026-08-31 Vacancy Type: Permanent PTA025565 Sectors: Admin/Office Support Location: SA - Gauteng , Johannesburg CBD Salary: (Market related) Brief: Call Centre Manager – Debt Collection Johannesburg Market Related Detail: A well-established organisation in Johannesburg is seeking a skilled Call Centre Manager with 5+ years' experience in debt collection or credit control to lead their collections team. The ideal candidate will be a strong leader with proven experience in managing teams, developing collection strategies, and ensuring compliance, while driving cash recovery and performance metrics. Minimum requirements: 5+ years' experience in debt collection, credit control, or financial services Proven team leadership and management experience Strong understanding of debt recovery laws, regulations, and industry best practices Exceptional negotiation, communication, and analytical skills Technical proficiency in CRM systems, debt collection software, and MS Office (especially Excel) Strong problem-solving and decision-making skills Key Responsibilities: Performance Leadership: Set, monitor, and achieve daily/monthly targets for collection teams; provide coaching and performance management Strategic Planning: Develop and implement credit policies, workflows, and collection strategies Reporting & Analysis: Prepare and present reports on aging accounts, portfolio risk, and cash flow forecasts Compliance & Risk: Ensure all collection activities comply with legal regulations and company policies Dispute Resolution: Handle escalated customer complaints, negotiate complex payment plans, and oversee legal actions when required Key Performance Indicators (KPIs): Reduction in Days Sales Outstanding (DSO) Percentage of delinquent accounts resolved Cash collection vs. target Consultant: Chante Pienaar - Dante Personnel Pretoria Faerie Glen Apply via our website www.dantesa.co.za OR Apply Directly on the Link: https://webapp.placementpartner.com/wi/vacancy/?id=dante&VacRef=PTA025565&preview=e7bdbfc66842f35c3c9b4f5f23ddef4d If you do not hear from us within 5 days, please accept that your application was unsuccessful show more... For more information please contact: Chante Pienaar Apply