Call Centre Consultant
Santam Insurance · Gauteng
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Start free — we apply for you →What will you do?
- Santam Travel Insurance has a position available for a Call Centre Agent who will be based in Illovo.
What will make you successful?
- The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.
RESPONSIBILITIES
- Interact with clients telephonically or on a face to face level
- Operate in an Inbound call centre environment
- Maintain excellent product knowledge
- Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act FAIS ACT.
- Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
- Resolution of verbal and written queries
- Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
- Ad hoc support to management and the sales team as and when required
Qualifications and Experience
- Minimum Matric or suitable equivalent
- FAIS Accreditation and RE1 if they have been in the financial industry
- 3 years' experience in the Call centre environment
- RE5
Skills
- Computer literate in MS Office Excel, Word and Outlook
- Good interpersonal skills
- Good written and telephonic skills
- Good command of English language Service orientated
- Attention to detail
- Work well under pressure Outbound experience advantageous