Call Centre Agent: Sunbet

Sun International · Johannesburg, Gauteng

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Job Description

  • The Call Centre Agent, as the first point of contact for the SunBet business; is responsible for the answering of inbound calls, providing exceptional and professional customer service to successfully on-board and support online sports betting customers in line with company standards.

Core behavioural & Technical / proficiency competencies

Behavioural

  • Problem Solving.
  • Collecting Information listening; asking questions.
  • Creating customer experiences.
  • Acting with energy and enthusiasm.
  • Building & Developing relationships.
  • Responding with urgency.
  • Conflict handling skills.
  • Assuring Quality.
  • Following Procedures.

Technical

  • Product/Gaming pricing structures.
  • Sports betting /alternate gaming product knowledge.
  • Proficient MS Office skills.
  • Working knowledge of Opera suite.
  • Selling skills.
  • Listening skills.
  • Telephone skills.

Job Requirements

Qualification

  • Grade 12.
  • 2/3 year Diploma in related fields.

Experience

  • 1-2 years' experience in a call centre environment.
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