Call Centre Agent (Permanent)

Job Title: Call Centre Agent Start Date: 2026-08-05 - 2026-09-04 Vacancy Type: Permanent DBN003288 Sectors: Call Centre Location: Gauteng , JHB - Central Salary: (Negotiable) Brief: call centre|call centre agent|call centre team leader|call handling|client service|complaint handling|contact centre|contact centre agent|crm systems|customer experience|customer service representativ|customer support|helpdesk|inbound calls|outbound calls|sales support|sandton jobs|team leader A leading supplier of tech devices is looking for a dynamic Call Centre Agent to join their team in Sandton . In this role, you’ll handle inbound and outbound customer calls, assist with queries, resolve issues efficiently, and deliver an exceptional customer experience. Detail: Key Responsibilities: Answer incoming calls and respond to customer inquiries Make outbound calls for sales, follow-ups, or surveys (if required) Resolve customer complaints efficiently and professionally Provide accurate information about products, services, or policies Capture and update customer information in systems Meet performance targets (e.g., call handling time, customer satisfaction, sales targets) Escalate complex issues to supervisors when necessary Maintain a high level of professionalism and customer service Required Skills & Competencies: Matric or equivalent Excellent verbal communication and active listening skills Previous call centre or customer service experience Familiarity with customer service principles Strong problem-solving ability Customer-focused mindset Basic computer literacy (CRM systems, email, data entry) Ability to multitask and manage time effectively Emotional resilience and patience Clear speaking voice and good telephone etiquette Should you not receive a response within 2 weeks, please consider your application unsuccessful. Please refer to our website, www.talentedrecruitment.co.za , where all our active vacancies are advertised. IMPORTANT NOTICE By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer: I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”). show more... For more information please contact: Lauren Pissarra Apply