Call Centre Agent – ABSA Legal Collections (Commercial Asset Finance & SME Portfolios) (Permanent)

Job Title: Call Centre Agent – ABSA Legal Collections (Commercial Asset Finance & SME Portfolios) Start Date: 2026-07-28 - 2026-08-27 Vacancy Type: Permanent Pta000423 Sectors: Call Centre Industry Location: Gauteng , Pretoria East Salary: 7000.00 - 9000.00 Monthly Basic Plus Commission (Pension, performance bonuses and medical insurance. , Negotiable) Brief: Call Centre Agent – ABSA Legal Collections (Commercial Asset Finance & SME Portfolios) Location: Pretoria East Salary: Approximately R9 000 per month Excluding Commission Join a high-performing legal collections team! Ergasia is recruiting on behalf of our client for an experienced Call Centre Agent to manage ABSA On-balance, Off-balance CAF and Off-balance SME legal collections portfolios . If you have a proven track record in legal debt collections, thrive in a target-driven environment, and enjoy negotiating positive outcomes with customers, we'd love to hear from you. Detail: Minimum Requirements Grade 12 / Matric (essential) Minimum 5 years' experience in legal debt collections on similar portfolios Experience collecting on ABSA legal portfolios will be highly advantageous Working knowledge of Excalibur 4 will be advantageous Clear criminal and credit record Good computer literacy (Microsoft Office and email) Excellent English communication skills (additional South African languages advantageous) Willingness to work shifts, weekends or public holidays when operationally required Key Responsibilities Manage legal collections on ABSA On-balance, Off-balance CAF and Off-balance SME portfolios Negotiate settlements, payment arrangements and instalment increases Re-engage customers who have become unresponsive Professionally handle customer queries, complaints and objections Educate customers on the legal collections process Maintain accurate notes and account updates Meet recovery, activation and other client KPI targets Ensure all collection activities comply with the National Credit Act (NCA), POPIA and company policies Maintain high Quality Assurance standards during monitored calls Respond professionally to customer queries via telephone and written communication The Ideal Candidate Will Have Excellent negotiation and objection-handling skills Strong communication and listening ability A professional telephone manner High levels of emotional intelligence and resilience Excellent attention to detail The ability to work well under pressure A strong work ethic with honesty and integrity Self-motivation and accountability A customer-focused approach while achieving collection targets show more... For more information please contact: Ergasia Placements Apply