Cabin Services Assistant Manager

Daily management and supervision of Cabin Crew staff; In conjunction with the Recruitment department, conduct screening, interviewing, vetting and selection of new entry Cabin Crew; Draft and implement changes to the FAM and training programmes as and when required; Prepare all additions and amendments to the FAM; Review content of training material and exam papers; Attend training administration meetings; Compile directives and notices to cabin crew members as and when required; Liaise with other relevant departments / stakeholders to ensure that they are adequately briefed concerning services and other procedures concerning cabin services; Check Crew license currency on a daily basis; Manage administration and approval of all leave applications on ESS; Investigate any abuse of leave / sick leave; Assist with the preparation, control and administration of the Cabin Crew department's budget; Attend management and other meetings representing the Cabin Crew department as may be applicable and ensuring action items are executed; Prepare exception reports on roster fairness and present to manager; Facilitate roster requests; Provide monthly guidance to the Rosters department; Implement SACAA regulations pertaining to Cabin Crew responsibilities, including flight and duty requirements; Ensure compliance as it relates to Flight Operations processes and standards as delegated by the Manager; Assist with the implementation of relevant procedures, standards, specifications and guidelines within Flight Operations; Action all accident / incident and other occurrence reports were applicable; All safety reports to be escalated to Manager; Process and Action all cabin crew member flight reports; Monitor and action fatigue related safety risks; Assist with the implementation of the departmental KPl's; Enforce the overall welfare and morale of all Cabin Crew members through regular and professional engagement with cabin crew members; Action the overall discipline of all Cabin Crew members (educating, corrective measures, first line warnings); Together with ER Team, coordinate all activities relating to Employee Relations (i.e. investigations, hearings, etc.) and represent the company on matters at the CCMA.