Cabin Services Assistant Manager

Description

• Daily management and supervision of Cabin Crew staff;
• In conjunction with the Recruitment department, conduct screening, interviewing, vetting and selection of new entry Cabin Crew;
• Draft and implement changes to the FAM and training programmes as and when required;
• Prepare all additions and amendments to the FAM;
• Review content of training material and exam papers;
• Attend training administration meetings;
• Compile directives and notices to cabin crew members as and when required;
• Liaise with other relevant departments / stakeholders to ensure that they are adequately briefed concerning services and other procedures concerning cabin services;
• Check Crew license currency on a daily basis;
• Manage administration and approval of all leave applications on ESS;
• Investigate any abuse of leave / sick leave;
• Assist with the preparation, control and administration of the Cabin Crew department's budget;
• Attend management and other meetings representing the Cabin Crew department as may be applicable and ensuring action items are executed;
• Prepare exception reports on roster fairness and present to manager;
• Facilitate roster requests;
• Provide monthly guidance to the Rosters department;
• Implement SACAA regulations pertaining to Cabin Crew responsibilities, including flight and duty requirements;
• Ensure compliance as it relates to Flight Operations processes and standards as delegated by the Manager;
• Assist with the implementation of relevant procedures, standards, specifications and guidelines within Flight Operations;
• Action all accident / incident and other occurrence reports were applicable;
• All safety reports to be escalated to Manager;
• Process and Action all cabin crew member flight reports;
• Monitor and action fatigue related safety risks;
• Assist with the implementation of the departmental KPl's;
• Enforce the overall welfare and morale of all Cabin Crew members through regular and professional engagement with cabin crew members;
• Action the overall discipline of all Cabin Crew members educating, corrective measures, first line warnings;
• Together with ER Team, coordinate all activities relating to Employee Relations i.e. investigations, hearings, etc. and represent the company on matters at the CCMA.

Requirements

• Grade 12 or equivalent;
• Hold a valid Cabin Crew Member license Essential;
• Minimum of 7 years' flying experience, of which at least 5 years must have been in an In-Charge/Senior Cabin Crew capacity Essential;
• Willingness and ability to travel between operational bases as required Essential;
• Clear disciplinary record Essential;
• Consistent and reliable attendance record Essential;
• Willingness and availability to work outside normal office hours, as required by operational demands Essential.

Personal Attributes

• Professional and well groomed;
• Immaculate time keeping;
• High level of integrity;
• Emotionally intelligent, empathetic and compassionate;
• Diplomatic, respectful and fair;
• Friendly, positive and approachable;
• Assertive and confident;
• Ability to inspire and motivate others;
• Safety-conscious and able to remain composed under pressure;
• Strong work ethic and commitment;
• Objective and unbiased in decision-making.

Closing Date: 13 August 2026