Butler

• We are looking for a passionate Butler to join the InterContinental Table Bay Cape Town team, delivering personalized, intuitive and memorable True Hospitality experiences to our guests. This is an opportunity for someone who takes pride in luxury service, anticipates guest needs and wants to grow their career within one of Cape Town's iconic luxury hotels.

Job Description

Job Purpose

• The Butler will be responsible for greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.

Key Performance Areas

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Educate customers on business unit facilities, products, reward programme and current promotions
• Recommend, upsell and arrange for amenities and activities for guests
• Serve meals and pour drinks for guests
• Keep up to date on all hotel policies on safety and hygiene
• Display a thorough understanding of the inventory, consumables on offer, menus and food outlets
• Communicate with the kitchen regarding menu questions and product availability
• Keep relevant departments informed about guest allergies and food preferences.
• Fulfil guest's requests and liaise with respective departments: laundry, wake-up-call, spa bookings, errands, concierge, transport and any special requests etc.
• Record transactions and order items on relevant system
• Updates guest feedback and comments on to relevant system
• Checks in with guests to ensure satisfaction with each food course and/or beverages.
• Inform housekeeping department the time desired for the daily cleaning and turn-down service
• Possess knowledge on accommodation features: lay-out, room type, location, decor, in room facilities and equipment
• Monitor stocks of items, and re-stock where applicable
• Anticipate guests' needs and provide a seamless service to them to acquire any items they need and provide them with fast, timely service for all of their needs.
• Provide billing to guests where relevant
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

• Grade 12

Experience

• 2 years' experience as a butler/within a customer service industry providing personalised guest experiences

Skills and Knowledge

• Food & Beverage Product Knowledge
• Food Service
• Hotel & resort knowledge
• Operating equipment use & care
• Beverage service
• Communications skill verbal & written
• Upselling skills
• Basic Computer Literacy
• Cashiering Services