Butler

Overview

At Red Ember Recruitment, we provide HR, Payroll, and Talent solutions that drive real business value. Our experienced team helps businesses streamline processes, optimise workforce management, and achieve growth. We handle recruitment from interns to executives, bulk hiring, response management, and specialised headhunting, alongside HR consulting, payroll support, and talent management.

Job Description

Our client, located in Franschhoek, is looking for a Butler to join their team.

Main Responsibilities: Welcoming and Greeting: Welcome and greet guests using the appropriate levels of discretion, always using the correct forms of address. Check-In and Check-Out: Assist with guest check-in and check-out processes, including offering valet service. Room Introduction: Offer to unpack and settle guests into their rooms or suites, explaining all services and facilities in detail. Assist with itinerary planning or booking of restaurants and activities. Provide personalised services with a sense of urgency, priority, and dedication, ensuring a positive and memorable experience for each guest. Develop and maintain detailed records of guests' preferences, including any allergies, likes, and dislikes, ensuring this information is communicated accurately to the relevant departments for both current and future visits, without compromising privacy. Communicate accurately and promptly with other departments to expedite the delivery of requested products and services and follow up on all guest requests. Where required the Butler should assist with transfers and excursions for guests as a private guided host both on and off property. Housekeeping: Pre-, post and during the guest stay be involved with the daily cleaning and turndown services. Food & Beverage: Have comprehensive knowledge of all F&B offerings within the group. Personalised Food and Beverage offerings should be provided directly by the Butler i.e., in-room breakfast set-up and preparation in conjunction with a Chef where required. Detailed wine, spirits and food knowledge is required. Support other departments to help them deliver their services effectively and efficiently. Notice and communicate opportunities to further improve quality standards in the service provided. Be able to process all guest charges on various platforms from Restaurant POS to Protel.

Requirements

Experience and Skills: Previous experience as a Butler, Posted By

Leandri Els