Business Relationship Manager

FNB South Africa · Bloemfontein, Free State

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Job Description

To strategically lead and manage a portfolio of high-value clients, driving sustainable growth and profitability. This job focuses on building strong, trust-based relationships with key stakeholders, identifying and capitalising on new business opportunities, and expanding the portfolio through targeted client acquisition.
Success is measured by client satisfaction, portfolio financial performance, compliance with governance standards, and effective onboarding of new clients.

Job Description

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB RBB Bloemfontein , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure

Manage cost to income to increase profitability and efficiencies for the business.
Enhance business performance and profitability.
Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
Develop and manage key stakeholder relationships that enable achievement of operational objectives.
Drive the achievement of customer migration by recommending solutions and improving efficiencies
Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
Define a sales strategy and delivery plans in support of the strategic business objectives
Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
Ensure compliance to legislative and audit requirements and adherence to relevant processes.
Compile reports that track progress and guide business to make informed decisions.
Ensure compliance to legislative and audit requirements and adherence to relevant processes.
Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment
FAIS Accredited qualification NQF level 6, 7 etc.
Exposure to Credit Applications in Agric space environment.
RE qualification
Credit Management exposure a must
Have experience of dealing with high level customer queries
Are not an unrehabilitated insolvent

End Date: August 15, 2026