Business Process Officer (Store Support)

Clicks Group · Western Cape

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Job Purpose

To manage the identification, development and implement of business processes in order to deliver operational efficiency and consistency across stores.

To Manage the implementation of projects, processes and day-to-day business issues.
To drive operational excellence, consistency across stores and compliance through directing and influencing operational management.
To support the identification, development, set up and testing of new processes.
To ensure effective streamlined communication to store and provide efficient support to stores on project and other operational issues.
To continuously review and improve existing business processes with the purpose of alignment to business improvement programmes.
To identify exceptions against set benchmarks by analysing reports and identifying trends based on reporting obtained from stakeholders and own data mining.
To engage with all relevant stakeholders to improve alignment, operational efficiency and find solution to areas of improvement.
To develop training material for new project and initiatives.
To change manage the rollout of new project and initiatives.

Minimum requirements

Essential : Problem-solving skills
Essential : Verbal and written communication skills
Essential : Computer Literacy specifically Word and Excel
Essential : Time management skills
Essential : Strong client orientation
Essential : Self-directed and able to work independently
Essential : Planning and Organising Skills
Essential : Abillity to influence stakeholders
Essential : Change management skills
Essential : Engage with leadership and senior management across the organisation
Knowledge or business process
Knowledge of retail store management processes
Understanding of customer service principles