Business Process Manager (FMCG / Retail / Wholesale / Distribution / Logistics / Supply Chain experi

Reference: CPT002357-CW-1

The Business Process Manager is responsible for driving business process excellence across company by identifying, analysing, designing, documenting and improving end-to-end business processes. The role partners with business leaders and functional teams to simplify ways of working, eliminate inefficiencies, strengthen controls and ensure processes are scalable, practical and aligned to business requirements. The Business Process Manager acts as the custodian of the organisation's Business Process Management (BPM) framework, ensuring that critical processes are clearly defined, consistently documented, appropriately governed and continuously improved. A key focus of the role is translating business challenges into practical process solutions and working across functions to ensure improvements are successfully implemented, embedded and measured. Duties & Responsibilities

KEY RESPONSIBILITIES: Business Process Management & Governance

• Establish, maintain and continuously improve the organisation's Business Process Management framework and methodology.

• Define standards for process mapping, documentation, ownership, approval and

• Develop and maintain an enterprise-level process architecture and process

• Ensure clear ownership and accountability are assigned to key business

• Establish appropriate governance for the approval and implementation of process

• Maintain a central repository of approved business processes, policies, procedures and supporting

• Ensure appropriate document and version

• Facilitate periodic reviews of critical business processes to ensure they remain relevant and effective.

Process Mapping & Documentation

• Lead the mapping and documentation of end-to-end business processes across

• Document current-state ("as-is") and future-state ("to-be")

• Identify process inputs, outputs, decision points, hand-offs, systems, controls and accountabilities.

• Develop process maps, workflows, Standard Operating Procedures (SOPs) and supporting documentation.

• Ensure processes are documented in a consistent, practical and user-friendly

• Identify handover points between functions, systems and

• Ensure accurate design of approval frameworks for any proposed process definition or change.

• Maintain accurate and current process documentation following approved

Process Analysis & Continuous Improvement

• Analyse existing processes to identify inefficiencies, duplication, bottlenecks, unnecessary complexity and control weaknesses.

• Facilitate root-cause analysis to understand underlying business and process

• Challenge existing ways of working and identify opportunities to simplify and standardise processes.

• Facilitate process improvement workshops with relevant

• Develop practical recommendations to improve efficiency, productivity, customer experience, control and scalability.

• Apply appropriate continuous improvement and problem-solving

• Prioritise improvement initiatives based on business impact, effort, risk and strategic

• Promote a culture of continuous improvement across the

Process Design & Re-engineering

• Design improved end-to-end business processes aligned with operational requirements and business

• Ensure future-state processes consider people, process, technology, data and

• Simplify processes wherever possible before considering system

• Reduce unnecessary manual intervention and process

• Define clear roles, responsibilities, decision rights and hand-offs within redesigned processes.

• Ensure proposed processes are practical and executable within the operating

• Facilitate stakeholder review and approval of redesigned

Business Requirements & Systems Enablement

• Work closely with business stakeholders, IT, Data & Systems teams and other specialists to

• identify opportunities for technology-enabled process

• Translate business and process requirements into clearly defined functional

• Ensure business requirements are sufficiently understood before system development or configuration

• Participate in solution design discussions to ensure technology solutions support the intended business process.

• Review User Acceptance Testing (UAT) where system changes affect business

• Ensure process documentation is updated following system or technology

Transformation & Improvement Projects

• Lead and/or support cross-functional business improvement initiatives such as EPMO and Ways of Work design forum.

• Define the scope, objectives, process requirements and expected benefits of improvement

• Coordinate stakeholders across different business areas to achieve agreed

• Monitor implementation against agreed deliverables and

• Identify dependencies, risks and barriers that could affect successful

• Escalate significant risks or decisions where

• Conduct post-implementation reviews to determine whether intended outcomes have been achieved.

Benefits Realisation & Performance Measurement

• Establish baseline performance measures before significant process changes are implemented.

• Define appropriate process KPIs and Key Process

• Measure improvements in areas such as:

• turnaround time;

• productivity;

• cost;

• error rates;

• compliance;

• customer experience;

• manual effort; and

• process

• Track whether expected benefits from process improvement initiatives are

• Recommend corrective action where improvements are not delivering the expected

Risk, Controls & Compliance

• Ensure appropriate controls are incorporated into process

• Identify operational and process risks and recommend appropriate mitigating

• Work with Finance, Risk, Internal Audit and other stakeholders where processes have financial or compliance implications.

• Ensure appropriate segregation of duties is considered when processes are

• Address process weaknesses identified through internal or external

• Ensure process improvements do not unintentionally weaken existing business

Change Implementation & Adoption

• Work with business leaders to ensure redesigned processes are effectively

• Assess the impact of process changes on employees, roles, systems and ways of

• Develop practical implementation and transition

• Ensure affected employees understand new processes, responsibilities and

• Support communication, training and change activities associated with process

• Monitor adoption and process compliance following

• Address implementation challenges and recommend corrective interventions where

Stakeholder Management

• Build effective working relationships across Retail, Logistics, B2B Sales, Merchandising, Supply Chain, Finance, People Operations, Marketing, IT and other support functions.

• Partner with Executives, Managers and subject matter experts to understand business

• Facilitate constructive discussions where processes cross functional

• Influence stakeholders without relying solely on positional authority.

• Challenge existing practices constructively while maintaining strong stakeholder relationships.

• Present process findings, recommendations and business cases clearly to

• Act as an objective facilitator when different functions have competing process requirements.

Team Leadership Where applicable: Lead, coach and develop Business Process Analysts and/or Process Specialists.

• Allocate process improvement projects based on business

• Review process analysis and documentation produced by the

• Ensure consistent application of BPM methodologies and

• Build internal business process capability and

• Create a high-performance environment focused on practical business

KEY PERFORMANCE AREAS (KPA’S): KNOWLEDGE & TECHNICAL COMPETENCIES The successful candidate should have strong knowledge of:

• Business Process Management (BPM)

• Process mapping and modelling

• Process re-engineering

• Continuous improvement methodologies

• Root-cause analysis

• Lean principles

• Business analysis

• Requirements gathering

• Process governance

• SOP