Business Process Lead - Process Documentation & Re

Job Title: Business Process Lead Process Documentation & Requirements Analysis

Location: Johannesburg, Gauteng Work Arrangement: On-site Employment Type: 12-Month Contract, Full-Time Industry: Banking / Financial Services

Job Purpose

The Business Process Lead will lead the analysis, documentation and improvement of end-to-end business processes within a banking environment. The role will ensure that business requirements, process flows, controls, risks and operational procedures are accurately documented and aligned with business objectives, regulatory obligations and technology solutions.

Key Responsibilities

• Lead process-discovery and requirements-gathering sessions with business and technology stakeholders.
• Analyse current-state processes to identify inefficiencies, control weaknesses, risks and improvement opportunities.
• Design and document future-state processes aligned with strategic and operational objectives.
• Develop detailed process maps, workflows, standard operating procedures and supporting documentation.
• Facilitate workshops, interviews and walkthroughs to validate processes and requirements.
• Elicit, analyse and document functional and non-functional business requirements.
• Translate business needs into clear business requirements documents, user stories, use cases and acceptance criteria.
• Conduct gap, root-cause, impact and stakeholder analyses.
• Ensure traceability between business requirements, processes, controls and solution deliverables.
• Identify process dependencies, hand-offs, bottlenecks and automation opportunities.
• Work closely with Business Analysts, Process Engineers, Product Owners, Architects, Developers, QA teams and operational stakeholders.
• Support solution design, testing, UAT, implementation and operational-readiness activities.
• Establish standards and templates for process and requirements documentation.
• Maintain process repositories, document version control and approval records.
• Monitor delivery progress, risks, issues, decisions and dependencies.
• Provide leadership, guidance and quality assurance to process analysts and business analysts.
• Present recommendations and progress updates to senior management and governance forums.
• Ensure compliance with banking regulations, internal policies, risk frameworks and governance standards.

Required Experience

• At least 8 years experience in business process analysis, business analysis or process improvement.
• At least 3 years experience in a lead or senior process-analysis role.
• Strong experience within banking or financial services .
• Proven experience documenting complex end-to-end business processes.
• Expe

.special-hidden { display: none; }