Business Process Engineer - 12-month FTC - KZN

MAIN FUNCTIONS OF THE JOB

Process Analysis and Mapping

• Documents current-state "as-is" advances processes using swim-lane diagrams, value stream maps, and other models eg:SIPOC.
• Identifies bottlenecks, redundancies, waiting times, and error points across the property entity deal lifecycle.
• Engages stakeholders across departments to validate process maps and capture undocumented workarounds.

Process Redesign and Simplification

• Scrutinises each process step against the customer outcome and eliminates non-value-adding activities.
• Removes steps that exist purely for internal convenience, legacy compliance, or redundant approvals.
• Consolidates fragmented tasks into fewer, broader roles to reduce handoffs and error rates.
• Applies clean-sheet "zero-based" redesign where incremental improvement is insufficient, managing the associated change risk.

Automation and Technology Enablement

• Redesigns the process first, then identifies automation opportunities – workflow engines, RPA, straight-through processing, and API integrations.
• Specifies automation and system requirements in collaboration with IT and Digitalisation.
• Parallelises sequential steps to run concurrently where dependencies allow e.g. credit checks and document verification.
• Applying AI intelligent document processing, predictive analytics to automate rule-based decisioning, data extraction, and exception handling
• Exploring and piloting AI tools to replicate and scale the business process analysis methodology across other departments in the organisation

Benchmarking and Best Practice

• Compares internal advances processes against industry leaders and best-in-class organisations.
• Identifies performance gaps and sets ambitious, measurable targets.

Customer-Centric Redesign

• Reorients processes around the customer journey rather than internal departmental boundaries.
• Surfaces unnecessary complexity that internal stakeholders have normalised over time.

Change Management and Organisational Alignment

• Recommends realignment of teams, reporting lines, and incentives to support the redesigned process.

Measurement, Reporting and Continuous Improvement

• Monitors process performance through feedback loops so that deviations are caught early.
• Reports progress, impact, and efficiency gains to the GM: Operations and COO leadership.

General

• Assists the COO division and Operations management with any ad hoc process improvement requirements, including queries and projects.

Requirements

QUALIFICATIONS

• A Degree or Diploma in Engineering, Computer Science, BCom IT, or an MBA

PREFERRED EXPERIENCE

• A minimum of 2 years' experience in process engineering / business process re-engineering or a related field
• Data analysis experience
• Financial services or banking experience advantageous

KNOWLEDGE

• Business process re-engineering methodologies
• Process mapping tools swim-lane diagrams, value stream maps, SIPOC
• Automation technologies RPA, workflow engines, straight-through processing, APIs
• Bank structures, policies, processes and systems
• Advances and credit processes advantageous
• Microsoft Office 365