Business Operations Manager

In order to be considered the following is required

• Bachelors degree in Business Administration, Management, Finance or a related field (Masters advantageous) • Minimum 5 7 years experience in an operational management or senior administrative role, preferably within a technology business • Demonstrable experience in reporting, business process improvement and operational leadership • Strong business operations management experience, ideally within a technology or fast-paced, growth-oriented sector • Excellent analytical and problem-solving skills with a data-driven approach to decision-making • Strong financial and commercial acumen with experience in budget management and reporting • Proven track record in driving process improvements and operational efficiencies • Exceptional organisational skills with the ability to prioritise competing demands • Strong leadership and people management capabilities with the ability to inspire and influence cross-functional teams • Excellent communication and stakeholder management skills • Proficiency in business management tools, reporting systems and technology platforms Responsibilities:

Operational Leadership & Management

• Oversee daily business operations across departments, ensuring smooth workflow and alignment with strategic objectives • Design, implement, and improve operational systems, processes and best practices to enhance efficiency and productivity • Ensure compliance with internal policies, regulatory requirements and industry standards • Manage relationships with vendors, partners and service providers, ensuring performance and contractual obligations are met Business Performance & Reporting:

• Develop and deliver detailed monthly, quarterly and annual operational and financial performance reports • Monitor and analyse key business metrics, identifying trends, risks and opportunities for improvement • Provide senior leadership with actionable insights to support decision-making • Implement reporting structures that ensure transparency and accountability across the organisation Process Improvement & Efficiency:

• Identify areas of operational inefficiency and develop solutions to improve cost-effectiveness and productivity • Lead initiatives that standardise workflows, optimise resource allocation and leverage technology to streamline operations • Champion continuous improvement and embed a culture of operational excellence throughout the business People & Team Management:

• Support the leadership team in building and maintaining a high-performing culture
• Provide operational guidance to department heads and staff to ensure alignment with business objectives
• Contribute to workforce planning, training and professional

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