Business IT Operations Specialist

• We're looking for a highly organized, proactive, and collaborative Business IT Operations Specialist to join our SSA Regional Office and play a key role in supporting and coordinating Business IT operations across Sub-Saharan Africa. This role profile and the DHL Employee Value Proposition emphasize growth, inclusion, operational excellence, and regional IT coordination.
• If you thrive in a fast-paced, multi-country environment and enjoy driving governance, project coordination, reporting, and continuous improvement, this could be your next career opportunity.

The Role

• As the Business IT Operations Specialist, you will act as a key link between Global IT leadership, Regional IT leadership, Country IT teams, business stakeholders, and external partners to drive visibility, alignment, and operational effectiveness across the region.
• You will be responsible for ensuring IT initiatives are governed, tracked, communicated, and executed effectively while supporting countries in delivering against regional and global priorities.

Key Responsibilities

IT Governance & Operations

• Utilize the Country Business IT CBIT process as the primary framework for regional IT governance and coordination.
• Drive consistency and operational discipline across SSA IT activities.
• Coordinate governance routines, status updates, action tracking, and stakeholder follow-up.

Project & Program Coordination

• Support the delivery of regional IT projects and initiatives.
• Track milestones, risks, issues, and action plans.
• Coordinate strategic programs including:
• Digital & AI initiatives
• IT Cost Optimisation Program IT COP
• Talent and capability development programs
• Continuous improvement initiatives
• Identity & Access Management routines

Reporting & Executive Communication

• Develop executive-ready presentations and leadership reporting packs.
• Prepare dashboards, scorecards, performance reports, and country review materials.
• Consolidate regional updates and provide concise management summaries.

Cost & Vendor Management

• Support telecom and IT operational cost management activities.
• Monitor IT recharges and optimisation opportunities.
• Coordinate supplier, contract, and service-level follow-up activities.

Compliance & Continuous Improvement

• Support audit, compliance, security, and governance requirements.
• Coordinate evidence collection and reporting obligations.
• Identify process improvements and promote best practices across countries.

What You'll Bring

Qualifications

• Degree or qualification in Information Technology, ICT, Business Management, Commercial Studies, or a related discipline.
• Project Management certification and/or ITIL exposure will be advantageous.

Experience

• 5–10 years' experience in:
• IT Operations
• Business IT
• IT Service Management
• Program and Project Coordination
• Regional or multi-country IT environments
• Experience within logistics, express, transportation, or similarly complex international organisations will be advantageous.
• Demonstrated experience preparing executive presentations, reports, dashboards, and management packs.

Technical & Professional Skills

• Strong understanding of IT operations and governance frameworks.
• Proven project and programme coordination capabilities.
• Advanced PowerPoint and Excel skills.
• Experience interpreting dashboards and reporting tools.
• Strong analytical and problem-solving skills.
• Commercial and cost management awareness.
• Excellent stakeholder engagement and communication skills.

Languages

• Fluent English is essential.
• French and/or Portuguese would be advantageous.

What Success Looks Like

In this role, you will

• Deliver accurate and timely leadership reporting.
• Improve visibility of project and programme performance across SSA.
• Strengthen governance, scorecard, and operational disciplines.
• Increase cost transparency and operational effectiveness.
• Build strong partnerships with regional and country stakeholders.
• Drive continuous improvement across the IT organisation.