Business Banker: Merchant Services
Capitec Bank · Rustenburg, North West
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Start free — we apply for you →Purpose Statement
- To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.
- To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new and existing clients.
Experience Min:
- At least 2-3 yrs. proven experience in a CRM environment with responsibility for, or exposure to cross and upselling.
- Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.
- Building and developing a client base across a geographic area.
- Experience in a FMCG, banking or retail environment
Ideal
- Providing on-site support and training to external clients
- Providing on-site technical support/client support within a retail/sales environment
- Cold-calling/external sales experience in a merchant acquiring environment, generating own selling opportunities
Qualifications Minimum
- Grade 12 National Certificate / Vocational
Qualifications Ideal or Preferred
- Bachelor's Degree in Commerce or Marketing
Knowledge Minimum:
- Commercial, economic, SME landscape esp. in the relevant geographic area
- Sales and sales optimisation techniques & principles
- Commercial/business know how how businesses work.
- Client relationship management principles
- Engagement/conflict management practices
- Performance culture
Ideal: Knowledge and understanding of:
- Business banking landscape, product knowledge
- Payment solutions environment merchant services
- Stock control
- POS Solutions
- Capitec Bank Acquiring product knowledge
Skills
- Influencing Skills
- Planning, organising and coordination skills
- Communications Skills
- Commercial Thinking Skills
- Interpersonal & Relationship management Skills
- Negotiation skills
- Computer Literacy MS Word, MS Excel, MS Outlook
Conditions of Employment
- Clear criminal and credit record
- A valid driver's license and own vehicle is required as an inherent operational requirement of the job