Business Analyst

Introduction

Role Purpose

The Community of Practice Lead for Business Analysis is responsible for leading, developing, and maturing the Business Analysis capability across the organisation. This role combines people leadership, practice leadership, and hands-on business analysis expertise to ensure the consistent delivery of high-quality business analysis services.

Duties & Responsibilities

Responsibilities

Community of Practice Leadership

• Establish, manage, and continuously improve the Business Analysis Community of Practice.

• Define and maintain Business Analysis frameworks, methodologies, standards, templates, tools, and best practices.

• Drive consistency of business analysis practices across projects, products, and programmes.

• Facilitate knowledge sharing, collaboration, and lessons learned across the BA community.

• Lead practice forums, communities, workshops, and capability-building initiatives.

• Maintain governance and quality standards for business analysis deliverables.

• Promote awareness and adoption of industry best practices and emerging trends.

People Leadership and Capability Development

• Lead, manage, mentor, and coach a team of Business Analysts.

• Conduct performance management, goal setting, and career development discussions.

• Develop competency frameworks and career pathways for Business Analysts.

• Identify capability gaps and create targeted development plans.

• Support recruitment, onboarding, succession planning, and talent retention.

• Foster a culture of continuous learning and professional growth.

• Build high-performing teams aligned to organisational values and objectives.

Senior Business Analysis Delivery

• Act as Lead Business Analyst on strategic, complex, or enterprise-wide initiatives.

• Partner with business stakeholders to define business problems, opportunities, and desired outcomes.

• Facilitate workshops, process analysis, requirements elicitation, and stakeholder engagement sessions.

• Translate business needs into actionable requirements and solution recommendations.

• Define business cases, benefits, process improvements, and operating model enhancements.

• Support product, project, and delivery teams throughout the solution lifecycle.

• Ensure requirements are traceable, measurable, and aligned to business objectives.

• Provide guidance on Agile, Waterfall, and Hybrid delivery methodologies.

Stakeholder Management

• Build strong relationships with senior business leaders and technology stakeholders.

• Act as the trusted advisor for business analysis practices and approaches.

• Influence strategic decision-making through analysis and insights.

• Facilitate alignment across multiple stakeholder groups.

• Manage expectations and resolve conflicts through effective communication and negotiation.

Governance and Quality Assurance

• Establish quality assurance processes for business analysis artefacts.

• Conduct peer reviews and ensure adherence to established standards.

• Monitor BA delivery performance and capability maturity.

• Track and report on community effectiveness and value delivered.

• Ensure compliance with organisational governance and risk requirements.

Continuous Improvement and Innovation

• Drive process optimisation and operational excellence initiatives.

• Introduce tools, techniques, and best practices that enhance analysis effectiveness.

• Benchmark organisational BA maturity against industry standards.

• Lead initiatives that improve collaboration, knowledge management, and delivery outcomes.

Team Leadership & Project Management

• Lead QA teams across onshore and offshore locations.

• Collaborate with developers, product owners, and business analysts to ensure testable requirements.

• Mentor junior engineers and conduct code reviews, test audits, and performance tuning.

• Drive process improvements, automation strategy, and RPA Centre of Excellence initiatives.

• Maintain documentation, test plans, and project status reports for stakeholder review.

Mandatory Technical Skills

• Requirements Elicitation

• Business Process Analysis

• Process Modelling

• Business Case Development

• Stakeholder Management

• Gap Analysis

• Data Analysis

• Solution Assessment and Validation

• Benefits Realisation

Behavioral Competencies

• Drive for Results

• Self-starter

• Leads change and innovation.

• Collaboration

• Impact and Influence

• Self-Awareness and Insight

Desired Experience & Qualification

Qualifications

Educational

• B.E/M. Sc/BCA/MCA - IT or Computer Science

Certification

• Business Analysis certification: CBAP, CCBA, ECBA, AAC

• Agile certifications advantageous: PSM, CSM, SAFe, POPM

Relevant Experience

• 8-12 years of Business Analysis experience.

• 3-5 years in a people leadership or practice leadership role.

• Experience managing and developing Business Analysts.

• Experience leading complex enterprise-wide initiatives.

• Strong experience in requirements management, process analysis, and stakeholder engagement.

• Experience working within Agile and traditional delivery environments.