Business Analyst

Description

A company that operates as a local touchpoint for a major global freight forwarding and logistics network, helping local businesses manage the complex movement of goods across national and international borders, is seeking a Business Analyst / Product Owner to transform company system from a shipment visibility portal into an intelligent, intuitive digital platform.

Responsibilities

• Roadmap Ownership: Define, evolve, and execute the product roadmap for myJAS and related digital customer experiences.

• Strategic Alignment: Partner with IT, Commercial, Operations, and senior leadership to align product strategy with business goals.

• Outcome-Focused Delivery: Prioritize initiatives based on customer value, adoption potential, business impact, and strategic importance—focusing on meaningful outcomes over feature requests.

• Customer Insight: Deeply understand customer supply chain workflows, pain points, and digital expectations through direct engagement and data analytics.

• Process Standardization: Analyze, redesign, and standardize business processes across global and local teams, ensuring cross-functional alignment.

• Requirements Gathering: Capture user stories, acceptance criteria, and business requirements; build early consensus with Subject Matter Experts (SMEs) and operational leaders.

• Intuitive Design: Champion a simple, modern customer experience across myJAS in collaboration with UI/UX designers.

• Customer Advocacy: Participate in prototyping, user testing, and workflow reviews to simplify complex logistics processes.

• Emerging Tech and AI: Evaluate practical use cases for AI (generative, agentic), automation, and predictive analytics (e.g., conversational shipment intelligence, proactive exception handling) alongside Engineering and Data teams.

• Market Benchmarking: Monitor digital trends across freight forwarding (e.g., myDSV, DHLi, myKN) and broader B2B/SaaS sectors to identify key differentiators.

• End-to-End Execution: Lead initiatives through the full lifecycle: discovery, design, build, test, launch, and continuous improvement.

• Technical Collaboration: Partner with Architecture, Integration, Data, Cybersecurity, and third-party vendors. Coordinate dependencies with core enterprise systems (e.g., CargoWise, CRM, Finance).

• Quality Assurance: Facilitate stakeholder workshops, write test scripts, lead functional testing, and coordinate release management.

• Product Champion: Serve as the primary point of contact for myJAS across business and IT units, managing competing priorities and trade-offs.

• Drive Adoption: Partner with Commercial and Customer Service teams to drive platform onboarding and active usage.

• Training and Documentation: Produce clear user guides, process maps (BPM standards), and training materials; train champions and core users.

• Value Tracking: Establish and track metrics (KPIs) covering active usage, digital transaction volume, self-service rates, customer satisfaction, and operational efficiency gains.

Minimum Requirements

• 5+ years in Digital Product Management, Business Analysis, Product Ownership, or Digital Transformation.

• Proven experience managing customer-facing B2B digital products or platforms .

• Strong grasp of Agile delivery, product discovery, backlog prioritization, analytics, and user journey mapping.

• Functional understanding of APIs, cloud platforms, data integration, enterprise applications, and modern AI/automation concepts.

• Excellent communication, workshop facilitation, and stakeholder management skills in a global, matrixed, and remote-friendly environment.

• Product and Process: Product management software, MS Visio/BPM tools, basic SQL.

• Collaboration and Productivity: MS Office Suite (Word, Excel, PowerPoint), Teams, Zoom, and modern Agile management tools.

• Preferred

• Background in Freight Forwarding, Logistics, or Supply Chain Management (familiarity with shipment portals or CargoWise is a major advantage).

• Knowledge of process improvement methodologies (Six Sigma/DMAIC), process-mapping tools (MS Visio), and basic data querying (SQL).

• Multilingual skills (Spanish and/or Italian) and international business experience.

• Bachelor’s degree in Business, Logistics, Information Systems, or a related field.

Benefits: Competitive salary based on experience (salary can potentially be more based on experience/skills) IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com

Package & Remuneration

R600 000 - R720 000 per annum About Us

Hire Resolve is a top recruitment agency in South Africa, connecting businesses with talented professionals across a wide range of industries and locations.

We help companies recruit and hire skilled professionals across Engineering, Mining, IT, Finance, Manufacturing, Construction, Supply Chain, Logistics, Renewable Energy, Sales, Marketing and more. Our recruitment expertise spans entry-level, specialist, senior management and executive positions.

With recruitment solutions covering major South African cities including Johannesburg, Cape Town, Pretoria, Durban, Gqeberha and Bloemfontein, as well as locations nationwide, we help businesses find the right talent wherever they need it.

Whether you're hiring for a single position or building an entire team, Hire Resolve provides tailored recruitment solutions designed around your hiring needs.

Ready to find your next hire? Get in touch with Hire Resolve today.