Business Analyst (6 month contract)

Introduction

Contract Type:  6-Month Fixed-Term Contract (with high potential for renewal)

Work Model:  Hybrid (Cape Town based).

Industry:  Financial Services (Intermediary & Wealth Management Technology).

Role Summary

We are seeking a dynamic and inquisitive Business Analyst to join our Intermediary Applications team. This is not a traditional "requirements gathering" role; we are looking for a techno-functional problem solver who can bridge the gap between complex financial advisory processes and cutting-edge technology.

You will work within a pod responsible for the digital tools used by financial intermediaries. Given our CIO’s focus on AI-driven efficiencies, this role requires a professional who is not only proficient in traditional BA methodologies but is actively experimenting with Generative AI and large language models to enhance data analysis, process mapping, and documentation. We need someone who challenges the status quo and is hungry to learn new ways of working.

Duties & Responsibilities

• Requirements Elicitation & Translation:  Engage with intermediaries, operations teams, and product owners to understand business pain points. Translate these into clear, actionable user stories and acceptance criteria for full-stack development teams.

• Process Optimisation:  Analyse current workflows within the financial advisory value chain. Identify bottlenecks and propose innovative solutions, leveraging AI tools to model and simulate process improvements.

• Data-Driven Analysis:  Utilise SQL and data modelling techniques to interrogate large datasets. Leverage AI/ML concepts to predict trends, identify anomalies, and provide prescriptive insights to stakeholders.

• AI Integration Support:  Collaborate with the CIO’s strategic initiatives by identifying opportunities to embed AI capabilities (such as natural language processing or predictive analytics) into the intermediary application suite.

• Stakeholder Management:  Act as the primary liaison between business units and technical teams. Facilitate workshops, sprint planning, and showcase to ensure transparency and alignment.

• Quality Assurance:  Participate in system testing and user acceptance testing (UAT) to ensure the delivered solution meets business needs and quality standards.

Desired Experience & Qualification

Qualifications & Experience

• A tertiary qualification in Information Systems, Computer Science, Finance, or a related field.

• Minimum of 5 years’ experience as a Business Analyst within the  Financial Services  sector (specifically exposure to Wealth Management, Intermediaries, or Long-Term Insurance is highly advantageous).

• Proven track record of working on application development projects (full SDLC/Agile).

Technical & Methodological Skills

• Strong proficiency in SQL and data analysis tools.

• Solid understanding of Agile methodologies (Scrum/Kanban).

• Critical:  Demonstrable experience or a strong portfolio of using  AI tools  (e.g., ChatGPT, Copilot, or custom ML models) to improve BA outputs—whether for data synthesis, documentation speed, or analytical accuracy.

• Experience with API integrations and cloud-based environments (Azure/AWS) is a plus.

Behavioural & Personality Attributes

• Intellectual Curiosity:  A genuine passion for learning new technologies and challenging existing business processes. We are not looking for someone comfortable in their comfort zone.

• Problem-Solving:  Ability to navigate ambiguity and propose practical, scalable solutions under pressure.

• Communication:  Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

• Proactivity:  A self-starter who does not wait for permission to innovate.

Package & Remuneration

To be discussed, based on experience level

Submission Requirements

• CV  with comprehensive details of relevant projects.

• Two (2) contactable references  to be included with the submission.