Building Manager/ Caretaker

Introduction

We are looking for a hands-on, reliable and experienced individual who will be responsible for the day-to-day management and smooth operation of the building , including tenant management, rental collections, maintenance, security and general building operations.

Duties & Responsibilities

Building & Tenant Management

• Managing the day-to-day operations of the residential building.

• Attending to tenant queries, complaints and general enquiries.

• Maintaining good relationships with tenants and ensuring professional service delivery.

• Ensuring tenants comply with the building's rules and regulations.

• Assisting with tenant move-ins and move-outs.

• Managing keys, remotes, access tags and other building-related items.

• Conducting regular inspections of the building, units and common areas.

Rental Management & Collections

• Monitoring rental accounts and following up on outstanding rentals.

• Actively collecting outstanding rental payments from tenants.

• Contacting tenants regarding overdue rental accounts and securing payment arrangements where appropriate.

• Following up on payment arrangements and ensuring agreed payments are received.

• Issuing or assisting with arrears notices and escalating persistent non-payment to management.

• Maintaining accurate records of rental collections and outstanding balances.

• Assisting management with the recovery of rental arrears and ensuring that outstanding accounts are followed up consistently.

• Providing regular reports to management regarding arrears, collections and tenant accounts.

Leasing & Tenant Placement

• Showing vacant units to prospective tenants.

• Marketing and promoting available units where required.

• Assisting with the tenant application and placement process.

• Collecting the required documentation from prospective tenants.

• Conducting preliminary tenant screening and vetting.

• Assisting with lease administration and ensuring all required documentation is completed.

• Conducting tenant check-in and check-out inspections.

• Recording the condition of units and reporting any damages or discrepancies.

• Following up on deposits, outstanding amounts and other tenant-related charges where applicable.

Maintenance & Building Operations

• Attending to maintenance requests received from tenants.

• Identifying maintenance issues and ensuring that they are attended to promptly.

• Coordinating and overseeing plumbers, electricians, handymen, general maintenance staff and other contractors.

• Following up on outstanding maintenance work until completion.

• Conducting regular inspections to identify preventative maintenance requirements.

• Checking building equipment and ensuring that equipment and systems are functioning properly.

• Reporting faults, breakdowns and major maintenance requirements to management.

• Keeping proper records of maintenance requests, repairs and contractor work.

Security Management

• Managing and overseeing the security personnel.

• Ensuring that security staff perform their duties effectively.

• Monitoring access control, visitor management and general building security.

• Ensuring that security procedures and building access protocols are followed.

• Recording and reporting security incidents.

• Assisting with emergency situations and coordinating the appropriate response when necessary.

Cleaning & Staff Management

• Managing and supervising cleaning staff.

• Ensuring that common areas, entrances, passages, parking areas and other shared spaces are kept clean and well maintained.

• Managing and coordinating plumbing, electrical, cleaning and general maintenance staff.

• Monitoring staff attendance and performance.

• Ensuring contractors and service providers complete their work to the required standard.

General Building Management

• Conducting regular building inspections.

• Checking building equipment and infrastructure.

• Monitoring common areas and identifying potential safety or maintenance concerns.

• Maintaining accurate records of inspections, incidents, maintenance and tenant matters.

• Assisting with emergencies and after-hours building-related issues when required.

• Ensuring that the property remains safe, secure, clean and properly maintained.

• Providing regular operational reports to management.

• Performing any other duties reasonably associated with the management of a large residential rental building.

Desired Experience & Qualification

We are looking for an individual with

• Previous experience as a Caretaker, Building Manager, Residential Property Manager or Facilities Manager .

• Proven experience managing a large residential rental property or apartment building.

• Experience with rental collections and arrears management .

• Strong tenant and customer-service skills.

• Good knowledge of general building maintenance.

• Knowledge of plumbing, electrical and general maintenance issues.

• Experience supervising security, cleaning, maintenance staff and contractors.

• Strong administrative and organisational skills.

• Excellent communication and interpersonal skills.

• Good problem-solving and conflict-resolution skills.

• The ability to work independently and take initiative.

• A hands-on approach to property management.

• Computer literacy and the ability to maintain accurate records.

• The ability to deal professionally and firmly with tenant arrears and difficult situations.

• A valid driver's licence would be advantageous.