Broker Claims Administrator

Job Intro

Broker Claims Administrator - Durban, KZN Kwazulu Natal

About the company

Monitor Administrators is a South African Insurance Underwriting Manager specialising in Short Term Commercial and Domestic Insurance Policy Management for our Broker base throughout the country. We specialise in streamlining services between Brokers and insurers. Founded in 2003, the Company emphasizes speed, accuracy, and efficiency in claims handling, underwriting, and administrative support. With extensive experience in insurance administration, Monitor Administrators is dedicated to delivering game-changing, tailored solutions for the industry's evolving needs. Job Specification

We operate as a Short-Term Insurance Underwriting Manager offering a range of Domestic and Commercial Short Terms Insurance Policies underwritten by two leading South African Insurers. Our Commercial Policies are largely Multimark based whilst Our Domestic Policy is unique to Monitor. Offer

Monitor’s Head Office, and administrative hub, is based in Durban and Durban has traditionally been our largest market.

Purpose of the job

·        To engage with external customer’s brokers and suppliers with regards to tracking and processing of insurance claims and other related administration, in accordance with policy wording rules compliance modelling.

Qualifications and Experience – not negotiable

• Matric/Grade 12

·        Minimum of 120 FAIS credits or a NQF 5 qualification in Short Term Insurance

·        Minimum of 3 years’ Short term (domestic and commercial lines) claims experience essential

Qualifications and Experience - advantageous

• RE5

Knowledge, Skills and Behavioural attributes/ Requirement

·        Proficient in industry-standard insurance policies.

·        Strong independent work ethic with accountability to meet KPI targets.

·        Be able to work efficiently and accurately to meet deadlines.

·        Good command in English with excellent communication skills, verbal and written.

·        Computer literate and proficient in Microsoft Excel

·        High attention to detail.

·        Able to work under pressure.

·        Have effective time management skills and be able to work independently.

·        Able to remain focused and think logically in pressurized situations.

·        Have strong reporting skills.

·        people orientated.

What key performance areas require

Primary Responsibilities

• Assessing short term claims received

• Appointment of assessors/loss adjusters

• Authorization of claims

• Maintaining a good working relationship with all the externals service providers

• Panel beater authorizations for approved motor claims

• Attending to emails, incoming calls, broker queries etc

• Preparation of repudiation and/or no cover letters for sign off

• Attend to the speedy claims payments

• Closing of claims on all the systems

• Updating all the relevant and required registers such as salvage, repudiation, TCF etc

• Ad Hoc administration as required

• Liaising with other internal company departments such as underwriting and finance

Monthly Salary: Market related