Breakdown Clerk / Service Advisor: Bloemfontein

Job overview

• Our client, a well-established transport company, is seeking an organised, assertive and proactive individual to coordinate truck breakdowns and ensure repairs are completed promptly and cost-effectively.
• Ladies are welcome to also apply.
• Salary: Negotiable according to experience, discussed during the interview.

Working Hours & Standby Requirements

• Normal working hours are 07:00–17:00, followed by a handover to the night shift.
• The designated standby team handles after-hours breakdowns. However, the successful candidate must remain available by phone 24/7 to assist when the standby team requires support.
• Weekend breakdown support is handled remotely from home, with telephone availability required on Saturdays and Sundays. Weekend breakdown volumes are generally low.

Minimum Requirements

• Gr 12 or equivalent
• At least one year's experience as a Service Advisor or Breakdown Clerk. Will be beneficial
• Basic mechanical knowledge and an understanding of vehicle terminology. A mechanic qualification is not required.
• Excellent organisational, coordination and follow-up skills.
• Confident supplier communication and the ability to challenge delays and escalate unresolved issues.
• Strong administration, recordkeeping and numerical skills.
• Ability to multitask, solve problems and work under pressure.
• Computer Literate
• Fluent in English and Afrikaans.
• Valid drivers license & own reliable vehicle

Duties & Responsibilities

• Coordinate breakdown assistance, service providers and repairs.
• Follow up urgently with suppliers to minimise vehicle downtime.
• Keep drivers, employees and management informed of progress.
• Monitor breakdown costs, check quotations and query unnecessary charges.
• Apply warranty terms and procedures strictly.
• Maintain accurate breakdown records and follow outstanding matters through to resolution.
• Adhere to all other tasks given through by management.