Brand Protection Analyst / Enforcement Specialist

Introduction

About Bustem

Bustem helps high-growth e-commerce brands find and shut down copycats, counterfeiters, scammers, impersonators, and unauthorized sellers stealing their revenue.

Our software scans marketplaces, websites, ads, domains, and social platforms to detect brand abuse at scale. Then our enforcement team takes action — filing takedowns, resolving cases, and helping clients protect their brand, revenue, and customers.

We’ve removed 100,000+ infringing listings and protected 120+ brands, from fast-growing startups to 9-figure e-commerce companies.

Our website here:  https://bustem.com/careers

Duties & Responsibilities

About the Role

We’re hiring a sharp, detail-oriented Brand Protection Analyst / Enforcement Specialist to join our global enforcement team.

This is an execution-heavy role. You’ll identify real threats, take action across platforms, and follow through until cases are resolved. You’ll work across marketplaces, social platforms, websites, domains, and ad networks to help shut down counterfeit listings, scam stores, fake accounts, and other forms of brand abuse.

If you’re precise, persistent, comfortable with high-volume work, and motivated by catching bad actors, this role could be a strong fit.

What You’ll Own

Threat Identification

Review alerts from Bustem’s AI scanning system and confirm true infringements

Find and flag counterfeit listings, scam websites, impersonation accounts, unauthorized sellers, and fake ads

Prioritize threats based on urgency, client impact, and revenue risk

Spot repeat offenders, emerging platform trends, and gaps in current detection workflows

Enforcement & Takedowns

File DMCA, trademark, fraud, marketplace, domain, hosting, and social platform complaints

Take action across platforms like Shopify, Amazon, TikTok Shop, eBay, Alibaba, Instagram, Facebook, domains, and hosting providers

Track takedown progress from submission through resolution

Document outcomes clearly, including success rate, time to action, and resolution status

Case Ownership

Own cases end-to-end: detection → enforcement → resolution

Follow through without needing constant direction or handoffs

Manage multiple active cases at once while maintaining accuracy

Escalate urgent or complex issues when needed, with clear context and recommended next steps

Client & Internal Communication

Communicate updates clearly to the internal ops team, platform reps, and, when needed, clients

Translate messy enforcement work into simple updates: what happened, what action was taken, and what result was achieved

Keep case notes, trackers, and enforcement records clean and up to date

Process Improvement

Contribute to improving SOPs, enforcement playbooks, workflows, and templates

Identify recurring issues, platform-specific patterns, and opportunities to improve speed or accuracy

Help Bustem scale enforcement quality as the company grows globally

What We’re Looking For

Native or Near Native written and spoken English

Extreme attention to detail and strong follow-through

Ability to move quickly without sacrificing accuracy

Comfortable with repetitive, high-volume work

Strong judgment around what is urgent, high-impact, or worth escalating

Comfortable working independently in a fast-moving startup environment

Proactive mindset — you do not wait around for step-by-step instructions

Reliable internet connection and ability to work flexible hours

Desired Experience & Qualification

Required Experience

1-3 years of experience in trust & safety, brand protection, marketplace operations, fraud, IP enforcement, e-commerce operations, or a similar execution-heavy role

Experience using multiple tools, trackers, and online platforms

Ability to prioritize and manage multiple cases at the same time

Preferred Qualifications

Experience with marketplaces like Amazon, Shopify, TikTok Shop, eBay, Alibaba, or similar platforms

Exposure to DMCA, trademark complaints, IP enforcement, fraud reporting, or online abuse workflows

Background in e-commerce, digital operations, customer operations, trust & safety, or marketplace enforcement

Experience working in a fast-paced startup or remote team

Package & Remuneration

What You Get

Fully remote role

Competitive pay, with structure based on experience and scope

Opportunity to work directly with fast-growing 8- and 9-figure e-commerce brands

High-impact role on a small, fast-moving team

Clear ownership over real enforcement outcomes, not just monitoring

Interested?

How to Apply

To apply, fill out this Google Form: https://forms.gle/jfuiUUPrkaB7abq76

Applications that do not include the completed form will not be considered.