Branch Manager, Somerset West (Hardware/Retail)

Introduction

Branch Manager, Somerset West (Hardware/Retail)

Responsible for overseeing the day-to-day operations of one of their busy retail and trade yards.

As the Branch Manager, you will be fully responsible for driving sales, managing a diverse team, optimizing inventory, and ensuring an exceptional customer experience for both DIY enthusiasts and professional contractors.

Duties & Responsibilities

Key Responsibilities

1. Operations & Yard Management

• Oversee daily branch operations to ensure efficiency, cleanliness, and a welcoming environment for customers.

• Enforce strict health and safety protocols to ensure the safe handling and storage of heavy timber and outdoor products.

• Coordinate local logistics, including vehicle scheduling and customer deliveries.

2. Team Leadership & Development

• Lead, motivate, and manage yard staff, sales consultants, and drivers.

• Conduct performance reviews, identify training needs, and foster a collaborative, high-energy work culture.

• Manage staff rosters and ensure optimal floor coverage during peak retail hours.

3. Sales & Customer Service

• Drive the branch to meet and exceed monthly and annual sales and profitability targets.

• Build and maintain strong relationships with key trade clients, contractors, and landscapers.

• Resolve customer complaints efficiently and maintain a high standard of customer service.

4. Stock & Financial Control

• Manage stock levels, minimize shrinkage, and oversee regular stock takes.

• Ensure accurate product ordering to balance demand with yard capacity.

• Oversee daily cash handling, point-of-sale (POS) reconciliations, and basic branch financial reporting.

What We Offer

• A competitive market-related basic salary.

• Performance-based incentives/bonuses.

• A dynamic, stable, and supportive working environment with opportunities for career growth.

Desired Experience & Qualification

Requirements & Qualifications

• Experience: 3–5 years of experience in retail, wholesale, or branch management (experience within the timber, hardware, building supplies, or outdoor landscaping industry is highly advantageous).

• Leadership: Proven track record of managing and motivating a hands-on operations and sales team.

• Skills: Strong commercial acumen with a knack for driving sales and negotiating with contractors.

• Operations: Experience with inventory management software, stock control, and basic logistics.

• Attributes: High energy, physically resilient (comfortable working in an outdoor yard environment), and an excellent problem-solver.

• License: Valid driver’s license is required.