Branch Manager (Sales & Operations)

Key Responsibilities

• Manage the day-to-day branch operations, including sales, installations through subcontractors, stock and customer service.
• Drive sales, production and installation targets while monitoring branch KPIs and profitability.
• Manage branch budgets, costs and expenses.
• Drive sales through effective quoting, follow-ups and customer relationship management.
• Resolve customer queries and complaints professionally and maintain strong relationships with clients, contractors and suppliers.
• Manage stock levels, ordering, stocktakes and stock reconciliations.
• Supervise staff, manage performance, leave, absenteeism and scheduling.
• Ensure compliance with OHS requirements, company policies and safety procedures.
• Oversee invoicing, banking, reporting, administration and accurate record-keeping.

Minimum Requirements

• Matric / Grade 12.
• 3 to 5 years experience in Branch or Retail Management , preferably within fencing, hardware, building materials or a related industry.
• Proven sales and staff management experience.
• Valid drivers licence.
• Business Management / Sales qualification advantageous.
• Strong leadership, financial and business acumen.
• Excellent communication, customer service and problem-solving skills.
• Proficient in MS Office and stock / point-of-sale systems.
• Ability to work under pressure and consistently meet targets.

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