Branch Manager (Permanent)

Job Title: Branch Manager Start Date: 2026-08-06 - 2026-10-31 Vacancy Type: Permanent PTA000772 Sectors: Automotive Location: KwaZulu Natal , Newcastle Salary: To be discussed Brief: branch manager|kwa-zulu natal|newcastle Bilnor Staffing Solutions' client in the Automotive sector is seeking a qualified and experienced Branch Manager to join their team in Newcastle, Kwa-Zulu Natal. Detail: Minimum Requirements: Grade 12 / Matric Relevant tertiary qualification (e.g. Diploma/Degree in Business Management, Marketing, or Financial Management) advantageous 5–8 years' experience in a motor dealership sales/operations environment At least 3–5 years in a senior management role (Sales Manager, Financial & Insurance Manager, or similar) Proven track record of achieving sales, profitability, and market share targets Experience with a Dealer Management System (DMS) Sound understanding of dealership financial management, budgeting, and P&L accountability Strong knowledge of sales and marketing principles within the motor industry Purpose of Position: The Branch Manager is responsible for the Management of the Dealership and the day-to-day running thereof. Plays a major role in a team that ensures efficient management and equitable distribution of all resources. Provides leadership to ensure the achievement of priorities and output of the strategic plan. Ensures that procedures for the safekeeping of all records, documents, assets, and all other relevant information are in place. Motivates the effective utilization and training of staff and maintenance of all the relative procedures that promote sound labour relations. Manage the sales business, incorporating all the Dealership's products and services. This will involve attracting and retaining a strong base of satisfied customers by ensuring that a well-motivated and dedicated sales team meets customer expectations while meeting/exceeding the financial objectives of the dealership and its principles. Roles and Responsibilities / Key Performance Indicators Essential Duties and Responsibilities — Marketing Provide strategic direction and expert advice in the development of multi-disciplinary marketing and communications programmes, policies and strategies. Strategically manage marketing and communications according to budgets. Develop media planning and buying strategies for marketing and communication programmes. Develop and build relationships with internal and external stakeholders. Give guidance and take part in liaison work on major issues. Actively participate in the economic cluster and other inter-departmental programmes in development of strategies and other communication programmes. Project manages the annual reports. Provide input into business planning process, specifically with regard to volume planning and profitability. Define the market goals for new and pre-owned vehicle sales. Develop the annual sales plan including the identification of methods to increase turnover and profitability. Identify investment in equipment required to achieve sales plan and motivate the investment to the company management. Compile resources planning for new and pre-owned vehicle inventory and identify methods to optimize inventory management. Conduct market research and competitor analysis Research, analyse and keep up-to-date information on competitor's prices in the new and pre-owned vehicle business. Ensure that knowledge is up-to-date on the dealership's market share and initiate corrective action when required. Ensure that knowledge is up-to-date on trends in the regional automobile market. Ensure that all members of the sales team have access to up-to-date and relevant market research and competitor information. Develop and implement marketing initiatives Planned, implemented, and evaluated sales promotion initiatives. Develop, agree on, communicate and implement guidelines for new and pre-owned vehicle pricing policy. Planned, managed, and implemented media advertising campaigns. Plan, manage, and implement direct marketing activities and events. Plan, manage, and implement customer loyalty initiatives. Provide input into the development of the communications budget. Oversee the appropriate seasonal design of the showroom and ensure it complies with the relevant standards. Ensure that all vehicles and display vehicles have the relevant fittings and that accessories are presented correctly. Identify and implement opportunities for partners to present the appropriate Company products and accessories. Perform a cost/benefit analysis of all marketing campaigns and events. Manage customer relationships and customer satisfaction Identify market area and assign customer groups and/or market areas to relevant members of the sales team. Develop and maintain relationships with direct beneficial contacts and spokespeople and ensure access to key stakeholders/decision makers within the existing and potential corporate client base (in agreement with marketing and company management). Ensure consistent utilization of all customer contacts in an effective and efficient manner. Plan and manage the implementation of customer surveys and other measures to assess levels of customer satisfaction. Ensure that all customer queries and/or complaints are dealt with efficiently and proactively (as well as part of the escalation process). Observe and measure the level of customer service provided by the sales team through the use of appropriate tools. Proactively identify sources of customer dissatisfaction and trends in feedback received from customers. Develop measures for maintaining and increasing levels of customer satisfaction. Identify and suggest methods to improve the organisation's level of customer satisfaction. Ensure that all customers experience high levels of post-sale customer service. Implement the Sales Plan Determine trade-in prices or clear targets for evaluating pre-owned vehicles. Ensure the appropriate repairs and reconditions are carried out on traded-in pre-owned vehicles. Ensure that pre-owned vehicles are presented in a manner that actively promotes sales. Consistently monitor and adjust prices of pre-owned vehicles. Monitor return lists from fleet business/leasing. Manage Finance, Administration, and Reporting Monitor and control costs associated with the management and operations of the sales department. Monitor and evaluate the financial preliminary and actual costing of all business generated by the sales team. Analyse the profitability of key customers and customer groups to ensure their profitability. Monitor and evaluate budgets and defined profit goals and objectives and implement corrective action where required. Accept responsibility for all relevant sales management reporting. Organisation Development Manage the development, implementation and maintenance of organisational policies and procedures. Organisational development, including induction. Overall control of the budget of the office. Keep and maintain up-to-date financial reports for the office. Manage the overall deployment and utilization of human resources in the office. Ensure the implementation of HR Policies. Ensure the maintenance of office systems and resources. Assist with the development, implementation and maintenance of relevant policies and procedures. Take overall responsibility for management and supervision of admin personnel in the office. Conduct resource planning, management and development Provide input into the identification of human resource requirements and support company management in interviewing and selecting new staff members. Recruit and select new members of the sales team and develop an appropriate induction programme. Manage, coach and motivate members of the sales team. Define and agree on targets within individual members of the sales team. Monitor individual performance against targets and implement and agree on corrective measures where required (initiate disciplinary measures and conduc