Branch Manager Kriel

• The Branch manager is responsible for the Branch, business, marketing and people management and Collections for his/her branch forming part of his/her Branch.

Primary responsibilities are detailed below

Branch Management

Continuously manage and monitor branch performance with regards to the following:

• New Client Growth to the expectancy of targets.
• Branch sales growth Month on Month with a minimum expectancy of 2% and or maintain the minimum criteria set out by the area manager.
• Expense monitoring.
• Compliant loans created to ensure 87%+ collections rate based on Capital.

Business/Compliance management

• Ensure implementation of and compliance with internal policy as determined by Executive management.
• Ensure NCA compliance in respect of lending policy and display requirements
• Ensure adherence to collections policies and procedures in Branch not limited to and including the branch daily collections process
• Ensure adherence to policies and procedures by all branch staff.
• Investigate and report non compliance to area manager.
• Monitor potential fraud in branches and report suspicious activities to Area Managers.
• Ensure timely and accurate reporting on Branch and within branches.
• Ensure that the sum of branch daily/monthly recons are 100% accurate and are balanced every day.
• Manage and report maintenance requirements of company hardware and software.

Sales and Marketing Management

• Develop implement Sales and Marketing plans to improve branch performance
• Effectively implement sales and marketing plans
• Measure plan effectiveness and implement correct actions were required to increase sales.
• Actively focus on marketing and cross sell of non loan products
• Adhere to the daily marketing files and completion there off.
• Drive community participation through focused marketing activities

Collections

• Daily and weekly monitoring of future instalments
• Consistent and accurate Submissions of transactions on Nupay
• Ensuring 87% + consistent collections on current.
• Adhering to the daily and weekly collections file implementation as set out by senior management

People Management

• Manage, motivate and monitor branch personnel and their performance.
• Ensure active 360° communication between branches and Area Managers.
• Decision making and problem solving in branches.
• Manage staff training requirements and facilitate training.
• Recommend to Area Managers staff movement including:
• Promotions
• Appointments
• Movements
• Salary adjustments

JOB SPECIFICATIONS

BRANCH MANAGER Task:

• Matric or equivalent
• 2 years proven track record in micro finance, banking or debtor management
• Microsoft Office skills or equivalent

Personal Attributes

• Honesty
• Punctuality
• Ability to lead a team
• Interpersonal skills
• Sales skills
• Numeracy skills