Branch Manager - Hytec SA (Newcastle)

Introduction

We have a vacancy for a Branch Manager to develop and expand our business in Newcastle and surrounding areas. The successful candidate will be a dynamic, ambitious self-starter with a passion for customer service.

Duties & Responsibilities

Key areas of responsibility will include

1. Manage Daily Operations

• Monitoring and devising strategies for each sales task.

• Ensuring customer satisfaction.

• Management of company assets.

• Managing staff ensuring they understand their KPI’s.

• Coordinating with Regional Manager to discuss sales strategies, financials, staff and daily operations.

• Ensuring internal processes are adhered to.

• SHEQ awareness and implementation.

• Coordinating with finance to ensure accurate financial reporting.

• Monthly reporting on any non-conformances, operational Issues, staff issues, prospects, forecasts.

• Analysis of monthly overheads.

2. Branch Sales performance

• Performing market research, analysing trends, macroeconomic conditions, changes in regulations and competitors’ behaviour.

• Creating sales strategies by incorporating market research and setting targets to improve revenue.

• Monitoring sales activities and performance and developing sales strategies.

• Identifying opportunities for growth; expanding customer base, new products, and services, and collaborating with Group Partners.

• Acquiring new clients and managing key accounts.

• Preparing and managing branch sales budgets.

• Achieve financial targets by growing market share.

• Achieve EBIT targets.

3. Manage Customer Relationship

• Understand customers’ requirements and proposing products, and services that can address their needs.

• Addressing customer complaints, queries and resolution of these.

• Collecting customers' feedback to improve client service and operations.

• Identifying opportunities to upsell or cross-sell products, and services to existing customers.

4. Human Resource Management

• Managing staff motivation and wellbeing.

• Monitoring KPI’s.

• Manage performance and conduct regular appraisals.

• Training in line with branch requirement.

• Support Group HR initiatives.

5. Manage Risk assessments

• Performing risk assessments; operational and SHEQ processes, financial management, market conditions, staff retention.

• Communicating the risks to customers, staff and senior management.

• Developing risk management strategies, to minimise the impact of risks.

Desired Experience & Qualification

• Diploma/Degree adverntageous.

• 7 - 10 years working experience in a similar working environment.

• At least 5 years management exposure and experience.

• Experience in the management of detailed branch financial accounts.

• Relevant/ technical experience in the hydraulic or related industries advantageous.

• Knowledge of MS Office suite and applications at an advance level.

• Knowledge of Syspro advantageous.

• Hands-on approach is preferred.

• Exceptional communication skills.

• Effective people management skills.

• Medically fit.

• Drivers Licence.

Package & Remuneration

Market Related.