Branch Manager Deltec Batteries Tokai

Introduction

Are you an experienced, hands-on manager/supervisor who enjoys working with customers, leading a team and driving sales?

Deltec Batteries is looking for a motivated and dependable Branch Manager to take responsibility for our Tokai branch .

To be considered for this opportunity, you should

• Reside in Tokai, the Southern Suburbs or within reasonable travelling distance of the branch.

• Be able to communicate confidently in both English and Afrikaans .

• Hold a valid Code 8 (Code B) driver’s licence .

• Have strong leadership, customer service and sales abilities .

• Be comfortable working in a hands-on retail and automotive environment .

The Branch Manager will be responsible for the overall management, growth and profitability of the Deltec Batteries Tokai branch . This includes leading and developing the branch team, delivering exceptional customer service, maintaining high operational standards, controlling stock and expenses, and achieving agreed sales, gross profit and customer satisfaction targets .

Duties & Responsibilities

Daily Operations

• Open and close the branch in accordance with company procedures, ensuring security, cash controls and operational readiness.

• Plan and allocate daily work based on technician skills, workload and customer priorities.

• Continuously monitor workflow to ensure jobs are completed efficiently, on time and to company standards.

• Provide technical guidance, remove operational obstacles and ensure technicians have the required tools and resources.

Customer Service

• Handle customer complaints and queries professionally, ensuring timely and satisfactory resolution.

• Actively encourage satisfied customers to leave Google reviews to strengthen the branch's online reputation.

• Ensure every customer receives friendly, professional and consistent service that reflects company values.

Stock & Assets

• Maintain accurate daily stock control and investigate discrepancies immediately.

• Perform scheduled cycle counts and ensure inventory accuracy is maintained at all times.

• Manage warranty claims accurately and ensure returns comply with supplier requirements.

• Safeguard company assets, equipment, vehicles and stock through effective control measures.

People Supervision

• Lead, motivate and coordinate branch staff to achieve operational and sales objectives.

• Provide ongoing coaching, training and performance feedback to improve employee competence.

• Monitor attendance, punctuality and leave to ensure adequate staffing levels.

• Address minor performance issues and escalate formal disciplinary matters to the Director.

Quality & Safety

• Conduct regular quality inspections to ensure workmanship meets company standards.

• Ensure all employees consistently comply with PPE and safety requirements.

• Maintain a clean, organised and professional workshop and retail environment.

• Report accidents, near misses and safety concerns promptly and accurately.

Administration

• Ensure daily cash balancing, banking and reconciliation procedures are completed accurately.

• Maintain accurate quotations, invoices, job cards and operational records.

• Ensure customer information is accurate, secure and updated in company systems.

Desired Experience & Qualification

• Grade 12 / Matric.

• Valid Code 8 (Code B) Driver’s Licence .

• Minimum 2 years’ supervisory or management experience , preferably in a retail environment.

• Minimum 2 years’ experience in the automotive, automotive parts or related retail industry .

• Good verbal and written communication skills in English and Afrikaans .

• Good computer literacy , including experience with point-of-sale, email and basic Microsoft Office applications.

• Strong customer service and sales skills .

• Ability to lead, motivate and manage a small team.

• Good numerical ability with an understanding of sales, margins, stock and basic branch profitability .

• Physically able and willing to assist with the handling and movement of automotive batteries and related products when required.

Highly Advantageous

• Previous experience in the battery, automotive parts or auto-electrical industry .

• Previous responsibility for branch sales targets, stock control and gross profit .

• Experience managing a retail branch or similar operation.

• Reliable transport.

Package & Remuneration

R15 000 Gross salary before mandatory regulatory deductions

Interested?

Send your complete CV to : careers@deltecbatteries.com