Branch Manager - Centurion Hub

Key Responsibilities

The successful candidate's responsibilities will include, but not be limited to, the following:

Operational Management

• Provide a comprehensive and proactive security service to clients. • Manage and coordinate all branch operations to ensure service excellence. • Ensure compliance with all contractual obligations, SLAs, and KPIs. • Conduct site inspections, risk assessments, and security audits. • Manage daily operations and ensure all assigned sites are correctly allocated and maintained on branch records. • Conduct after-hours and weekend site visits when required. • Respond effectively to incidents, emergencies, and operational challenges. • Ensure all company SOPs are implemented and adhered to. Client Relationship Management

• Maintain strong working relationships with clients, contractors, service providers, and stakeholders. • Act as the primary contact for all internal and external security-related queries. • Attend client meetings and security operational meetings. • Ensure high levels of client satisfaction and retention. • Manage ad hoc security requirements and special operational requests. • Keep clients informed through regular communication and reporting. Leadership and People Management

• Lead, motivate, develop, and manage branch personnel. • Oversee the management and discipline of security personnel. • Ensure compliance with the Company's disciplinary code and labour legislation. • Facilitate SOP, induction, and job-specific training for security personnel. • Promote a culture of accountability, professionalism, and performance excellence. • Ensure training and development initiatives are conducted as required. Financial and Business Management

• Manage branch profitability, growth, and cost control. • Improve operational efficiencies and productivity. • Assist Operations Management in achieving business objectives and branch targets. • Support business development initiatives and client retention strategies. Compliance, Safety and Risk Management

• Ensure compliance with all relevant legislation, company policies, and industry regulations. • Conduct dynamic security and safety risk assessments. • Promote and manage Health & Safety compliance across all sites. • Manage contractor compliance and mitigate risks associated with contractor activities. • Ensure all incident reporting requirements are completed accurately and timeously. • Conduct security compliance inspections and operational sweeps. Reporting

• Prepare and

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