Branch Manager Alrode Alberton

• Our client, based in Alrode Alberton, Gauteng, is seeking a dynamic and experienced Branch Manager to join their team. The successful candidate will be responsible for overseeing branch operations, leading a team, and maintaining strong client relationships while ensuring excellent service delivery. Applicants should have 2–3 years' relevant experience, previous management experience, strong leadership and communication skills, and a client-focused approach. A matric certificate, relevant tertiary qualification, proficiency in MS Office and Sage, as well as a valid driver's license and reliable transport are required. Flexibility to work across different sites within the designated region will be advantageous.

REQUIREMENTS

• Minimum of 2–3 years' relevant work experience.
• Previous management experience will be advantageous.
• Matric certificate and a relevant tertiary qualification.
• Computer literate, with proficiency in MS Office and Sage.
• Strong telephone etiquette, with a professional and friendly communication style.
• Excellent leadership and organisational skills.
• Client-focused approach with strong relationship management abilities.
• Friendly, helpful, and service-orientated attitude.
• Positive and professional demeanor at all times.
• Valid driver's license and own reliable transport.
• Flexibility to work at different sites or locations within the dedicated region.

DUTIES: Branch Operations and Administration:

• Oversee the daily operations of the branch and ensure smooth functioning across all departments.
• Maintain a professional, clean, and welcoming environment, including gardens, communal areas, offices, and bathrooms.
• Manage general office duties, including reception, telephone management, client assistance, ordering of consumables, and printing stations.
• Ensure accurate record keeping, FICA compliance, and proper contract management.
• Conduct daily facility inspections and assign maintenance or cleaning tasks where required.
• Capture all quotations, contracts, and customer interactions accurately on Sage Evolution.
• Submit regular reports and updates to the Regional Manager.

Sales and Client Relations

• Drive sales of units, parking, office, and warehouse space to achieve occupancy targets.
• Convert incoming leads and upsell available service packages.
• Ensure all client interactions new, existing, and exiting clients are handled professionally and efficiently.
• Respond promptly to enquiries, process refunds and deposits, and resolve client concerns.
• Promote The Company's brand to attract new leads and improve sales conversion.

Customer Service Excellence

• Ensure high standards of service are delivered to all clients and walk-in customers.
• Manage client feedback, complaints, and queries using a solution-oriented approach.
• Build and maintain long-term relationships with clients to encourage retention.

Facility and Property Management

• Monitor the cleanliness and upkeep of all areas, including bin clearing, garden maintenance, and general sweeping.
• Coordinate and supervise branch maintenance, including plumbing, lighting, painting, and signage.
• Submit maintenance and Occupational Health and Safety OH&S reports as required.
• Ensure all storage units are cleaned and repaired before being re-let.

Security and Compliance

• Ensure all security systems, including electric fencing, alarms, access control, and cameras, are fully operational.
• Perform daily checks on security features and perimeter walls.
• Manage and monitor overdue units, including overlocking and suspension procedures.
• Liaise with the Regional Manager and COO regarding any security incidents or breaches.
• Ensure compliance with health and safety protocols, including regular fire equipment inspections.

Staff Management

• Supervise branch staff and monitor daily performance.
• Promote productivity through consistent communication, guidance, and task allocation.
• Address and escalate HR-related matters through the appropriate channels.
• Maintain team morale and enforce discipline where necessary.

Finance and Cash Handling

• Manage e-wallet usage and perform daily and weekly cash-ups and bank deposits.
• Record cashbook receipts and carry out debtor collections via calls and SMS.
• Ensure full compliance with The Company's financial procedures and debt collection processes.