Branch Controller
FNB South Africa · Johannesburg, Gauteng
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- Drive and monitor branch operations to achieve maximum effectiveness.
- Lead digital migration initiatives and actively influence customer adoption of electronic banking.
- Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.
- Identify opportunities to grow the customer base with creditworthy and profitable customers.
- Focus on optimising service delivery processes to enhance customer satisfaction.
- Prevent wastage and continuously identify process improvements to reduce costs.
- Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
- 4 – 5 years of experience in operations within a branch or similar environment
You will be an ideal candidate if you possess the following
- Strong understanding of branch operations, audit processes, and risk management.
- Proven ability to drive operational effectiveness and support digital migration initiatives.
- Experience managing and coaching teams to achieve high performance.
- Ability to identify commercial growth opportunities and enhance customer satisfaction.
You will have access to
- Opportunities to lead and influence operational excellence in a dynamic environment.
- A challenging workplace that encourages continuous improvement and innovation.
- Personal and professional development opportunities to grow your leadership capability.
- The chance to make a meaningful impact on branch performance and customer experiences.
You can be a match if you are
- A strong leader with the ability to inspire, guide, and motivate a team.
- Operationally focused with an eye for detail and strong compliance discipline.
- Customer centric, solution driven, and committed to service excellence.
- Skilled in planning, organising, and resource management.
- Agile, adaptable, and able to manage competing priorities.
- Passionate about improving processes, driving efficiency, and reducing costs.
- Able to work independently while maintaining strong collaborative relationships.
End Date: August 31, 2026