Branch Administrator (Newcastle)

Emerald Life Proprietary Limited is a licensed Micro Insurer specialising in Funeral Insurance. Emerald Life Proprietary Limited is a wholly owned subsidiary of Clientèle Limited. We seek to recruit an energetic, positive & self-motivated individual to join our Administration Department in the capacity of a Branch Administrator. The incumbent will be situated at our Newcastle Office & will work Mon to Fri 08h00 to 16h30.

Summary: Key duties & Responsibilities

· Managing the reception area by

o Welcoming clients

o Ensuring the reception is neat

o Facilities are booked

o Offering refreshments & comfort

o Receive & sign for packages & ensure packages are given to the addressee

o Attending to walk-in client’s queries

· Managing the switchboard by

o Answering the telephone

o Distributing calls to the correct person &/or department

o Assisting clients with the telephonic enquires

· Deliver messages in a manner that gain support, is clear and specific.

· Attend to admin requests, such as data capturing from management.

Qualifications & Experience

· grade 12 or similar qualification is essential.

· Excellent written & verbal communication skills in English is essential.

· Additional Language(s) will be advantageous.

· Minimum of 1 to 2 years’ proven work experience Funeral Insurance.

· Admin office work & customer service experience will be preferred.

· Experience with MS Office, especially Excel, Word & Outlook are required.

· Must have a minimum typing speed of 25 words per minute (will be tested).

Skills & Attributes

· Ensure that clients are addressed in a professional, helpful, & friendly manner:

o Effective listening skills, patience, & empathy.

· Good time management & attention to detail.

· Be self-motivated, work independently & as part of a team.

· Adhere to deadlines & be able to work under pressure.

Should you meet the requirements & are interested in the position offered, please apply with your CV, cover letter, contactable references & salary expectation by no later than COB on Mon, 24 Aug 2026 to recruitment@emeraldlife.co.za.

Emerald Life is an equal opportunity employer. Suitably qualified candidates from designated groups are encouraged to apply. However, all qualified applicants will be considered.

In compliance with the (POPIA), we would like to inform you that personal info provided by applicants will be used solely for the purpose of recruitment & selection processes within Emerald Life Proprietary Limited. By submitting your application, you consent to the collection & processing of your personal info by Emerald Life Proprietary Limited.

Please consider your application unsuccessful should you not have been contacted within 2 days of the closing date.