Branch Administrator

Introduction

We currently have an exciting position available for a  Branch Administrator , to be based at our branch in  Johannesburg  to be an integral part of the branch and to provide a full support function to the regional manager, consultants, and all other members of staff, together with all clients in order to ensure that the branch attains its targets

Duties & Responsibilities

Inclusive of, but not limited to

Reception

• Assist with answering calls professionally and accurately within 3 rings

• All calls are screened and directed to the correct channel via MS Teams

• Detailed messages are taken when the relevant person is not available and distributed via WhatsApp

• Walk-in candidates and clients are professionally greeted and offered refreshments on arrival

• The relevant staff member is advised within 5 minutes of the visitor’s arrival

• Assist with courier collections and deliveries.

Administrative duties

• Book all Branch Meetings or any other meetings for all divisions, including social functions or events.

• Management of staff birthday schedules

• Assist with client and matter files filing on a weekly basis

• Assist with tagging of client and matter files on a weekly basis

• Archiving of client and Matter files on a quarterly basis.

• Ordering of branch stationery

• Ordering of branch refreshments, groceries, and water collection on a weekly basis

• Manage the service/ cleaning providers for the office, plants, and office equipment

• Ensure the removal of office black backs on the allocated municipality collection day

• Managing all service providers, which includes quotes, invoicing, and service delivery

• Managing the laptop, 3G, and cellphone arrivals and returning property from consultants

• Updating the CMS and client reallocations for BDC’s and PM’s

• Assist with CMS queries

• Assist or participate in interviews and printing of case studies for candidates

• Ordering of all branch marketing material, i.e., Posters, business cards, etc.

• Archiving of Labour Law Matter files on a quarterly basis.

• Booking of flights and accommodation on the Travel IT system.

• Assist the BM with relevant administration when required

• Monthly printing of meter readings

New Deal management

• Ensure that the new client is loaded on CMS and allocated to the correct consultant, and that client information is correct

• Prepare a welcome letter to new client

• Send out Labournet Operators agreement – new clients

• Loading of ad hoc clients on the CMS.

Financial management

• Call all clients who are in arrears with one debit order or invoice

• Management of the suspension/cancellation lists that are sent out weekly (Friday)

• Ensure that the age analysis is managed as per the LabourNet Way – provide the BDC’s, PM's and RM with the age % on a monthly basis after the month end.

• Attend weekly meetings (1 per week) with the debtors’ department and RM

• Load Purchase Orders and/on LaserFiche

• Manage credit notes (wrong billings/ invoiced) from consultants

• Assist clients with invoices, statements, and queries on accounts

• Travel and Commission claims are reconciled for the monthly payroll input

• Consolidate the monthly payroll input with RM.

Petty cash management

• Petty Cash/Business Development/Corporate Procurement Card are managed according to the following way:

• Manage expenses

• Manage cleaners payments

• Keep receipts and records

• Cash up at month end

• Petty Cash/Business Development/Corporate Procurement Card is reconciled and sent to H/O and RM

Business Development Consultants

• All relevant documentation is timeously prepared for the BDM Reports, e.g., Consultants and Region details, and client details from CMS

• Assist the BDC’s with relevant administration when required

• Assist with bookings of appointments and confirmations for BDC Client Meetings

• Ensure the contact details and or any information on the CMS applicable to a client is correct and being updated as and when required.

Training Administrative Duties

• Update Training Tracker

• Load purchase orders of payment to Service Providers on Laserfiche

• Collection of training material

• Monthly and Quarterly bulk emails to clients

• Ensure the correct contact details for the client email list.

• Assist the TM with relevant administration when required.

Desired Experience & Qualification

You'll need a customer-first mindset and the following skills to succeed in this role:

• Grade 12

• Courses in Business Communication or Business Administration

• A minimum of 12 month’s experience in a corporate environment fulfilling an administrative role

• Previous experience in the services/legal industry would be advantageous

• Proficient in Word and Excel

Package & Remuneration

Salary: R12 750 CTC per month

Benefits: Cell phone, internet, laptop + excellent career growth

Embark on an exciting, rewarding, and challenging career move and join Labournet, a market leader in the HR Management Services sector. If you enjoy rendering work that meet/exceed high standards and want to fast-track your career, Labournet is where you want to be!

Interested?

Labournet

Nicole Potgieter

24 Sturdee Avenue, Rosebank

2196 Johannesburg

http://www.labournet.com