Branch Administrator

Are you someone who can

• Implement and manage branch operational policies, procedures, and compliance processes to mitigate risk
• Support the delivery of excellent customer experiences by enabling efficient branch operations and resolve customer queries efficiently and within agreed turnaround times
• Manage branch costs and expenses within approved budgets to achieve cost efficiencies
• Deliver exceptional service by providing proactive, innovative, and appropriate solutions and continuous improvement to enhance innovation, efficiencies, and competencies within the branch
• Maintain efficient electronic tracking and monitoring processes for administrative activities and timelines
• Ensure accurate recordkeeping and documentation in line with governance standards
• Provide accurate and reliable business information to support informed decision making by analysing trends and data to identify opportunities for improved operational efficiency
• Plan and manage team performance to support branch objectives and service standards Support skills development, employment equity, and talent initiatives to build a capable and engaged team

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
• 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment

You will be an ideal candidate if you possess the following

• Strong understanding of operational risk, policies, and governance requirements
• Strong organisational skills with a high attention to detail
• Proven ability to manage budgets, track expenses, and improve operational efficiencies
• Experience working with business intelligence, reporting, or operational data

You will have access to

• Opportunities to contribute to operational excellence within a Points of Presence environment
• A structured, governance driven branch setting
• Continuous learning and development opportunities aligned to your role
• The opportunity to positively impact customer satisfaction and branch performance

You can be a match if you are

• Detail driven with a strong compliance and risk mindset
• Customer focused and service oriented
• Organised and able to manage multiple priorities effectively
• Analytical with the ability to interpret data and trends and proactive in finding solutions with an innovative approach
• A collaborative team player who works well with branch stakeholders
• Committed to continuous improvement and personal development

End Date: August 1, 2026